Program Manager – San Francisco Adult Outpatient Services
About The Position
Lead San Francisco’s Flagship Outpatient SUD Program HealthRIGHT 360 is seeking a mission-driven, operationally strong Program Manager to lead the largest outpatient Substance Use Disorder (SUD) treatment program in San Francisco. This is a high-visibility leadership role overseeing a program that serves 300+ active clients and delivers the majority of outpatient SUD care in the city. If you excel at developing teams, managing complex behavioral health operations, and driving high-quality, trauma‑informed services at scale, this is an opportunity to make a measurable impact on San Francisco’s system of care. About the Program Our Adult Outpatient Services program is a cornerstone of the city’s behavioral health continuum. We serve adults with substance use, mental health, and co-occurring needs—including high-acuity and justice-involved populations. Services include: Individual counseling and case management Dozens of weekly groups Walk-in access Trauma-informed, harm reduction–aligned care Close coordination with SFDPH/BHS The Opportunity As Program Manager, you will provide strategic, operational, and clinical leadership for this flagship site. You will oversee a multidisciplinary team, ensure contract compliance, maintain service quality, and guide a culture of dignity and evidence-based care.
Requirements
- Certified SUD professional (CADC, CATC, CAS, CADTP or equivalent) or BBS registered/licensed
- Bachelor’s degree required; Master’s in counseling, psychology, social work, or related field preferred. Significant operational experience can be considered in lieu of formal Bachelor's degree.
- Minimum 4 years behavioral health or SUD treatment experience
- Minimum 2 years supervisory or management experience
- Valid CA Driver’s License; CPR/First Aid (or ability to obtain)
- Strong documentation, communication, and organizational skills
Nice To Haves
- Experience with government contracts
- Experience with justice-involved populations
- Familiarity with EHR systems and clinical documentation workflows
Responsibilities
- Lead all daily operations of the Adult Outpatient program
- Meet all program goals, reporting, and compliance requirements
- Oversee safety, workflows, and performance metrics
- Serve as primary liaison with internal and external partners
- Recruit, supervise, coach, and support program staff and interns
- Create a strong, trauma-informed team culture
- Oversee scheduling, coverage, training, and performance expectations
- Conduct chart reviews and documentation oversight
- Ensure adherence to trauma-informed and evidence-based practices
- Provide consultation and support to SUD counseling and clinical staff
- Review and approve treatment plans and documentation
- Carry a small caseload as needed (crisis intervention, assessments, groups, etc.)
- Maintain compliance with all contracts, licensing, and HR360 standards
- Perform internal audits and correct documentation discrepancies
- Ensure fidelity to harm reduction and culturally responsive practice
Benefits
- Competitive salary and robust benefits
- 15 paid holidays, generous PTO, commuter benefits, retirement plans
- Public Service Loan Forgiveness eligible
- Extensive training and professional development
- Mission-driven colleagues committed to health equity
- Opportunity to lead one of California’s most impactful SUD programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
