Program Manager-Bernal (84467)

HomeFirst • San Jose, CA

1d • $103,744 - $103,744

About The Position

The Emergency Interim Housing (EIH) Bernal program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH Bernal is designed to focus on safety and client-centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing. The EIH serves adults and is a referral-based-only program with no drop-in services provided. The EIH Bernal site will consist of adult sleeping rooms with private restrooms and showers and a community space with access to a microwave, computer lab, pet area, and vehicle parking. The EIH site will offer various supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate five days a week, Monday - Friday, and have on- site security services. The Program Manager is responsible for the overall day-to-day operations and supervision of, Shift Supervisors, Case Managers and Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

Requirements

• Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below)
• Minimum 2 years-management experience within the social services or non-profit sector.
• Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites
• 1 year of experience working in emergency homeless services, management capacity
• Able to perform sedentary work
• Able to lift up to 30 lbs. on occasion
• Ability to use keyboard and read computer screens for extended periods
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties
• Valid CA Driver's License, auto insurance and ability to be added onto agency insurance

Responsibilities

• Participates in program design and development
• Participates in creating policies and procedures manuals
• Recruits, hires, trains, and supervises program staff
• Provides regular one to one supervision with team members as well as conducts team meetings
• Provides tracking and reporting for multiple programs
• Works to build external partnerships to ensure the highest level of service possible
• Coordinate’s activity and bed capacity with external partners as necessary
• Ensures program staff adhere to program goals, objectives, and practices
• Initiates and participates in outreach activities as necessary
• Leads/facilitates large group meetings and discussions for both program participants and community stake holders
• Secures all necessary supplies for multiple programs
• Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
• Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
• Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
• Know and follow agency and program policies and procedures
• Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
• Assist in the development of Case Managers professional growth
• Attends community meetings as needed and represents HomeFirst in a professional manner
• Other duties as assigned

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager