Program Manager, IT

Illinois Housing Development • Chicago, IL

3h • Hybrid

About The Position

We are seeking an experienced and highly motivated IT Program Manager to oversee and coordinate technological initiatives across the organization, ensuring alignment with business objectives, timely delivery, and budget adherence. This role manages cross-functional teams and Project Managers, drives the implementation of best practices, and provides mentorship and strategic oversight. The position requires strong leadership, stakeholder management, and a solid understanding of IT infrastructure, software development, and project management methodologies. Key duties include monitoring project status, maintaining internal and external stakeholder relationships, and supporting the overall efficiency and success of the IT portfolio.

Requirements

• Bachelor’s degree required, in Information Technology, Computer Science and/or project management, or a related field.
• At least 7 years of project management experience including the ability to manage varying levels of complexity, matrixed teams and experience with software development, infrastructure projects, process improvements, software integration, implementation and maintenance projects, and support.
• 2 - 3 years of experience with managing a team of project managers and guide them to achieve positive results for their projects and for the organization.
• 2 - 3 years of experience with running a project management office and managing essential tasks of a project portfolio including but not limited to reporting and communication, creating and maintaining project management standards, resource management, and project governance and oversight.
• Excellent organizational and communication skills and ability to multitask.
• Proficient in entire Microsoft suite of applications including Visio and Project.
• Experience with Waterfall and Agile methodologies and tools such as Jira, Monday.com, MS Project and Smartsheet.
• Attention to detail, communications, coordination, teamwork, and quality of work performance.
• Must be a resident of Illinois or willing to relocate.

Nice To Haves

• PMP certification desired.

Responsibilities

• Lead, mentor and motivate team members.
• Manage cross-functional teams and ensure delivery from all areas across IT, Vendors and Business colleagues are completed on time, within budget and with high quality.
• Metrics-driven, proactive leader that balances company needs with customer expectations. Evaluates and reports progress in terms of best practice quality and performance metrics.
• Create accurate project plans, executive level dashboards and KPIs.
• Navigate through difficult project issues at all levels including with our Executive team and Vendors.
• Passion for continuous improvement in our people, process and products.
• Apply traditional and agile development methodologies.
• Establish and enforce project management best practices, guidelines, templates and processes and ensure all processes are adhered to and monitored.
• Train and mentor Project Managers and our teams on our project management methodology.
• Formulate, track and evaluate project plans, resource plans, schedules and budgets to meet project objectives and oversee / mentor the Project Managers in these areas.
• Manage and direct multiple cross-functional teams concurrently to meet project objectives.
• Monitor the progress of assigned projects and track roadblocks, risks and project change management.
• Allocate staff and budget resources to meet changing organizational needs.
• Manage balancing team resources to ensure coverage for duration of project and on-time delivery.
• Monitor vendor performance and manage vendor relationships closely for project success.
• Coordinate systems testing, installation, training, and support with various departments and vendors.
• Provide input for employee evaluations / reviews and actively mentor their team members to provide timely and consistent feedback for career growth.
• Coordinate production support incidents and work requests with our IT teams and vendors to ensure they are resolved in a timely manner to meet our commitments to the business
• Keep informed of technical, managerial and process trends and best practices in IT.
• Effectively multitask.

Benefits

• Paid time off, plus paid holidays
• Currently in a hybrid work arrangement, but candidates must reside in Illinois at time of hire.
• Medical/dental/vision/life insurance plans
• Short/long term disability
• Tuition reimbursement
• Flex spending
• 401K plan – immediate vesting
• IHDA employees may be eligible for federal loan forgiveness programs.
• Flexible scheduling is available, upon completion of a six-month probationary period.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager