Program Manager - Glendale, AZ

A New Leaf•Glendale, AZ

19h•$54,080•Onsite

About The Position

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve. A New Leaf's Faith House located in Glendale, Arizona, is a domestic violence / homeless shelter with 72-beds and 24-hour Emergency Shelter for women and children in crisis. Faith House provides: a crisis hotline, safe housing/meals, case management, domestic violence/life skills/parenting education, community resources and referrals, employment assistance/Workforce Access Point Site, financial literacy education/budget counseling and assistance with securing permanent housing. Salary: $54,080 Schedule: Monday-Friday 8am-4pm Location: Glendale, AZ

Requirements

High School or GED required.
Two (2) years’ experience in managing programs and/or the supervision of staff.
Demonstrate knowledge of the dynamics of domestic violence and community resources/supports available.
Demonstrate knowledge and skills in the formulation, development, implementation and monitoring of direct services and programs.
Demonstrate knowledge of and experience with Trauma Informed Practice
Class One Fingerprint Clearance Card
Valid Driver’s License with reliable transportation
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Must Be At Least 21 Years of Age

Nice To Haves

Associate or Bachelor’s Degree preferred

Responsibilities

Role model appropriate behaviors to clients in the shelter, and program staff at all times, utilizing trauma informed principles and practices
Recruit, train, supervise and evaluate staff to meet program needs, Goal setting will encourage ongoing professional growth and expectations focused on personal strengths of the individual.
(A) Be responsible for the overall operations of the shelter program through trauma informed approaches to: physical environment client centered care/services and staff support and supervision.
(B) Demonstrate cultural humility through awareness of culturally responsive supports for clients and staff.
Schedule and monitor staff workload ensuring staff are completing their job description activities timely and effectively while adhering to the agency code of conduct.
Complete staff orientation checklists, competencies, and performance evaluations in a timely manner.
Effectively communicate program progress, activities and needs both verbally and through informal/formal communication.
Complete and submit all required reports, documentation, and narratives to Finance, Grants, or Contracts per process determined by each department and within the required timeframe.
Read through and utilize Arizona Best Practice Standards for specific service delivery at programs. Be knowledgeable of and maintain confidentiality laws in accordance with state/federal laws for crime victims.
Work with program staff to ensure that all documentation and paperwork required by funding agencies are completed accurately and in a timely fashion. Ensure data system is appropriate to program needs and staff have appropriate skills for data entry.
Build camaraderie through effective team building. Ensure information and communications are accurate and present a proper representation of A NEW LEAF.
Establish relationships with external partners and community organizations to build/maintain an agency/division-wide presence in the West Valley. Participate in activities and events as appropriate, representing agency/division services and resources.