At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The AppleCare Engineering Native Solutions Team is seeking an innovative and passionate Program Manager to oversee a growing portfolio of contact center projects. This position will set strategy, evaluate ideas, prioritize features, define releases, lead product roadmap, and provide regular updates to senior leadership on progress. This position will influence worldwide support strategy for new initiatives and build positive relationships with a broad set of teams. Key partnerships include members of all other AppleCare organizations, IS&T, Retail, Legal/Privacy, Product Marketing, Hardware Engineering, Software Engineering, Security, and more. This a key role in delivering AppleCare's capital investment portfolio.