Program Manager, Transitional Rent (CalAIM Community Support)

Many Mansions-posted 3 months ago
$32 - $40/Yr
Full-time • Mid Level
Thousand Oaks, CA
Real Estate
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The Program Manager is responsible for managing and growing Many Mansions' role as a contracted Community Supports provider under the Medi-Cal CalAIM initiative. This includes the Transitional Rent and the Housing Trio Community Supports: Housing Transition Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This is a new Many Mansions program and the Program Manager will play a key role in the program's launch, supporting program design, establishing partnerships, staff onboarding, and implementation.

  • Play a key role in the design and launch of the Transitional Rent program.
  • Collaborate with senior leadership on program strategy, development, and sustainability.
  • Manage day-to-day operations of the Transitional Rent Program, including eligibility screening, housing navigation, units habitability, rent assistance disbursement, case management services, and claims submission and billing.
  • Hire, train, and supervise 6-8 program staff, growing the team over a 9-months period.
  • Provide ongoing training and coaching to ensure staff have the tools and resources to succeed in delivering CalAIM housing supports.
  • Foster a supportive, high performing team focused on client dignity and housing stability.
  • Evaluate staff performance; provide professional development and mentor staff to build professional capacity and prepare for leadership opportunities.
  • Develop and monitor workflows and program policies and procedures to maintain efficiency and accountability.
  • Ensure all services are delivered in accordance with Housing First and trauma-informed principles.
  • Monitor caseloads, service quality, and outcomes; adjust staffing and practices as needed.
  • Support staff in addressing complex client needs while overseeing the delivery of services to participants.
  • Support the Director with interdivisional coordination with Property Management and Finances divisions.
  • Build and maintain strong relationships and ensure seamless coordination with external partners.
  • Ensure program compliance with DHCS, Medi-Cal, and Managed Care Providers' standards.
  • Oversee accurate and timely data entry, reporting, and documentation for all program activities.
  • Monitor program outcomes and use data to inform improvements.
  • Prepare regular reports and presentations for funders, partners, and internal leadership.
  • Represent Many Mansions in community meetings and coalitions.
  • Bachelor's degree in social work, Public Administration, Human Services, or related field required; Master's degree preferred.
  • Minimum of 5 years of progressively responsible experience in housing programs, homeless services, or case management.
  • Demonstrated success in program management, including compliance and reporting requirements.
  • Knowledge of affordable housing, homelessness services, or Medi-Cal/CalAIM programs.
  • Experience managing programs funded by Medi-Cal, Managed Care Plans, or similar health and housing systems highly preferred.
  • At least 3 years of supervisory experience required, including staff development and team leadership.
  • Proven leadership skills with the ability to motivate, develop, and guide a diverse team toward achieving program goals.
  • Excellent organizational skills with the ability to build systems, manage multiple priorities, and meet deadlines.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • Proficiency in computer and computer applications, including Microsoft Office programs and data management programs.
  • Driving is required for this position; must have a valid California driver's license and adequate motor vehicle insurance.
  • Excellent mathematical and reasoning skills.
  • An ability to converse in Spanish is preferred but not required.
  • Strong understanding of transitional housing, rapid rehousing, and/or rental assistance programs in California a plus.
  • Knowledge of federal, state, and local housing regulations, including HUD, ESG, DHCS, and Continuum of Care guidelines.
  • Full-time position with a salary range of $32.69 - $40.86 Hourly.
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