Program Manager Technology, Software Asset Management (Remote)

Nordstrom•Seattle, WA

20h•Remote

About The Position

The Program Manager Tech 1 on the Software Asset Management (SAM) team within Nordstrom Technology will support the execution and maturity of the SAM program by coordinating cross‑functional activities, maintaining accurate software asset data, and ensuring adherence to SAM processes throughout the software lifecycle. This role helps drive license compliance, usage optimization, and operational excellence through strong organization, documentation, and communication skills. A day in the life... Support SAM program operations by maintaining project plans, remediation trackers, audit‑readiness materials, and documentation for workflows and processes. Assist with governance activities by gathering entitlement and deployment data, preparing draft Effective License Position (DELP) inputs, and identifying discrepancies for review. Support audit defense activities by gathering accurate data, validating findings, preparing fact‑based summaries, and helping construct clear evidence packages that defend Nordstrom’s compliance position. Analyze software usage, entitlement, and deployment data to identify key insights that strengthen audit responses, clarify vendor claims, and inform fact-finding discussions. Retrieve and organize data from FlexeraOne and other systems to support compliance assessments, reporting, and optimization analysis. Manage and resolve tickets in the ServiceNow queue promptly while maintaining a customer‑focused mindset. Produce recurring reports and dashboards that summarize usage trends, compliance risks, and optimization opportunities with strong attention to accuracy. Collaborate with cross‑functional partners (engineering, sourcing, procurement, finance) to collect information, clarify requirements, and drive follow‑ups to completion. Contribute to the creation and maintenance of knowledge base articles, templates, and process documentation. Leverage AI tools (e.g., M365 Copilot, Excel automation, workflow assistants) to streamline tasks, improve reporting, enhance communication, and increase overall efficiency. Escalate risks, data gaps, and issues proactively with clear context, proposed next steps, and documented findings. Support audit and renewal activities by validating data, preparing summaries, and tracking requests or open questions. Apply foundational understanding of software licensing, SAM tools, and IT asset management principles to improve data quality and program outcomes.

Requirements

3+ years of experience in program management and project execution
3+ years in ITAM/SAM operations, IAITAM (e.g. CSAM) certification preferred
Proficiency in Microsoft Excel (pivot tables, lookups, formulas) and comfortable working with large, complex datasets.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
Ability to communicate clearly to both technical and non‑technical audiences and document processes effectively.
Foundational understanding of IT asset management principles, software lifecycle concepts, and basic software licensing terminology.
Ability to identify issues, analyze data, and summarize findings in a simple, intuitive format to support business decisions.
Strong collaboration skills with the ability to influence outcomes through follow‑through and clear communication.

Nice To Haves

Proficiency with FlexNet Manager Suite (FNMS) / Flexera One, ServiceNow, JIRA, Coupa, vendor consoles, or Microsoft 365 tools preferred.
Comfortable using AI‑powered productivity tools to enhance work quality, accuracy, and speed.

Responsibilities

Support SAM program operations by maintaining project plans, remediation trackers, audit‑readiness materials, and documentation for workflows and processes.
Assist with governance activities by gathering entitlement and deployment data, preparing draft Effective License Position (DELP) inputs, and identifying discrepancies for review.
Support audit defense activities by gathering accurate data, validating findings, preparing fact‑based summaries, and helping construct clear evidence packages that defend Nordstrom’s compliance position.
Analyze software usage, entitlement, and deployment data to identify key insights that strengthen audit responses, clarify vendor claims, and inform fact-finding discussions.
Retrieve and organize data from FlexeraOne and other systems to support compliance assessments, reporting, and optimization analysis.
Manage and resolve tickets in the ServiceNow queue promptly while maintaining a customer‑focused mindset.
Produce recurring reports and dashboards that summarize usage trends, compliance risks, and optimization opportunities with strong attention to accuracy.
Collaborate with cross‑functional partners (engineering, sourcing, procurement, finance) to collect information, clarify requirements, and drive follow‑ups to completion.
Contribute to the creation and maintenance of knowledge base articles, templates, and process documentation.
Leverage AI tools (e.g., M365 Copilot, Excel automation, workflow assistants) to streamline tasks, improve reporting, enhance communication, and increase overall efficiency.
Escalate risks, data gaps, and issues proactively with clear context, proposed next steps, and documented findings.
Support audit and renewal activities by validating data, preparing summaries, and tracking requests or open questions.
Apply foundational understanding of software licensing, SAM tools, and IT asset management principles to improve data quality and program outcomes.