Program Manager-Targeted Case Management( Hennepin County)

Residential Transitions • Minneapolis, MN

6h • $55,000 - $70,000

About The Position

As a Program Manager -Targeted Case Management you will be responsible to provide person-centered case management services to individuals diagnosed with serious and persistent mental illness, substance use disorders and co-occurring medical conditions who are eligible to receive services through the Community Access for Disability Inclusion (CADI) or Brain Injury (BI) Waiver and Targeted Case Management services through Dakota County. The Program Manager is responsible to refer and link services by assessing needs, identifying goals, monitoring progress, developing a plan, and coordinating services for individuals on their caseload. The Program Manager will train, advise, and consult with other Targeted Case Management employees.

Requirements

• Bachelor's degree in a behavioral health related field.
• A minimum of 2 years of management experience.
• A background in Targeted Case Management.
• Knowledge of community resources and how to access them.
• Must have access to a reliable car and possess a valid Minnesota driver’s license and insurance.
• At least 2 years of work providing diagnostic assessments, developing treatment plans, and maintaining all clinical documentation.

Nice To Haves

• Master’s degree in psychology, Social Services, Human Services, or related field.
• At least One year of direct supervisory experience in Targeted Case Management.
• Knowledge of Procentive software.
• Experience with third-party billing and an electronic health record system.

Responsibilities

• Supervise team members, including Targeted and Dual Case Management staff, to ensure high-quality clinical services, proper documentation, and effective implementation of treatment plans.
• Ensure compliance with State, County, and Agency policies.
• Develop and implement hiring and onboarding procedures for all case management positions.
• Oversee voluntary and involuntary terminations in consultation with RTI’s Human Resources Department.
• Represent RTI in interactions with stakeholders.
• Participate in County and State trainings and meetings to address stakeholder needs within the agency.
• Provide supervisory direction, training, performance feedback, and clinical/professional guidance to team members.
• Oversee the development and growth of Case Management teams, ensuring proper staffing and scalability for Targeted and Targeted Case Management services.
• Prepare, revise, and oversee case management policies, procedures, and vision.
• Schedule required diagnostic assessments and perform clinical chart reviews to ensure compliance with CMS standards and contract requirements.
• Collaborate with the Director of Community Services to delegate caseloads appropriately and ensure participants’ needs are met.
• Maintain contractual and statutory compliance for all case management participants.
• Address compliance issues through corrective actions when necessary.
• Manage the budgetary and financial needs of the programs effectively.
• Provide regular consultation to team members regarding case progress, clinical techniques, and participant development.
• Offer support during clinical crises and oversee resource allocation to meet participants’ needs through referrals and services.
• Foster an environment of support and advocacy for individuals served by RTI.
• Fulfill requirements for contract reviews, audits, and renewals for Targeted and Dual Case Management programs.
• Design and monitor staff training programs to ensure compliance with statutory regulations.
• Implement and sustain person-centered programming to align with participant needs.
• Achieve program outcomes and defined metrics to effectively support participants.
• Strengthen and expand programming operations to drive the growth of RTI’s Targeted Case Management program.
• Track and ensure judiciary compliance for all Targeted Case Management participants.
• Provide training for Targeted and Dual Case Managers on the responsibilities of Targeted Case Managers in commitment oversight.
• Schedule and participate in consultations with county stakeholders regarding participant commitments.

Benefits

• Generous PTO Accrual: Earn up to 4.2 Weeks of PTO after 3 years and 3.2 Weeks of PTO years 0-3.
• 7 Company Paid Holidays + 1 Paid Floating Holiday
• Matching 401k, we are invested in your future.
• Medical, Dental, and Vision Insurance
• Paid Training Sessions
• Career advancement Opportunities
• CEUs for licensed staff or staff seeking license & Clinical Supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Manager