Program Manager, Talent & Engagement

Freedom Mortgage • Boca Raton, FL

105d

About The Position

The Program Manager, Talent & Engagement will assist and manage key business initiatives that will include prioritization and alignment of business needs, resource scheduling, communication to associates and executive leadership. The ideal candidate will have a proven track record of managing multiple high-level projects from start to finish. The Program Manager is a key role in shaping the culture and development of the organization. The successful candidate will have a passion for employee development, engagement, and organizational culture, and will be committed to creating a positive work environment for all employees.

Requirements

• Demonstrated project management and managerial skills required.
• Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules and constantly evolving requirements.
• Strong professional development skills such as oral and written communications, teamwork and collaboration, work planning, and estimating.
• Strong interpersonal skills, with the ability to build relationships with employees at all levels of the organization.
• Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business partners.
• Possesses exceptional strategic thinking, planning and relationship skills.
• Solid change management, negotiation and facilitation skills.
• Creative and innovative thinking with a strong focus on continuous improvement.
• Possesses strong organizational and time management skills.
• Flexible schedule: ability to work outside of regular business hours and adjust their availability based on project demands.
• Onsite presence: ability to commute to assigned office as required for meetings, training sessions, or other activities.
• Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the office regularly to meet business dictated needs.
• Must be available to attend off-site events during non-traditional working hours as needed.
• Some overnight travel may be required.

Nice To Haves

• Previous experience in Mortgage Banking and/or financial associated lines of business is highly preferred.

Responsibilities

• Develop and maintain relationships with employees, managers, and other stakeholders to ensure buy-in and participation in programs.
• Manage and oversee employee engagement initiatives including team building and employee surveys.
• Manage all essential activities related to talent management programs.
• Oversee the execution of the program life cycle by managing project resources to achieve goals and ensuring established timelines are met.
• Develop, analyze and manage program plans and appropriate program management documentation.
• Work with stakeholders to determine business needs.
• Actively promote a positive work culture by identifying and addressing areas of improvement and implementing solutions.
• Stay up to date with industry trends and best practices in career development, employee engagement, and company culture.
• Create and maintain strong relationships with associates, internal management, and other outside parties critical to the program's success.
• Tracking project deliverables through reporting and analysis.
• Maintain regular and punctual attendance.
• Be present at off-site employee engagement meetings & events before, during, and after to ensure all aspects of the meeting or event are carried out successfully.
• Comply with all company policies and procedures.
• Perform other related duties as assigned.

Benefits

• Equal Employment Opportunity
• Americans with Disabilities Act compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree