Program Manager, Sustainability Services

Logitech

5d•Hybrid

About The Position

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Sr. Sales Acceleration Manager – Sustainability Services Overview As Sr. Sales Acceleration Manager – Sustainability Services at Logitech, you will play a critical role in developing and managing global circular sales initiatives including trade‑in, take‑back, and refurbishment programs that advance Logitech’s sustainability and customer value objectives. Leveraging deep experience in reverse logistics, refurbishment ecosystems, and global partner enablement, you will collaborate across Sales, Marketing, Finance, and Operations to design scalable programs that strengthen customer engagement and deliver measurable environmental and business impact. Your leadership will ensure prioritized customer accounts receive proactive support and that each initiative aligns with Logitech’s broader sustainability strategy. Your Contribution Trade-In Program Leadership Design, launch, and manage end‑to‑end trade‑in and product take‑back programs that drive circularity, customer value, and environmental impact. Develop program strategies—defining vision, performance metrics, execution plans, and compliance with relevant sustainability policies and data security standards. Develop program strategies including vision, KPIs, execution plans, and compliance frameworks Cross-Functional Collaboration Partner with Sales, Marketing, Finance, and Operations to align resources, ensure consistent messaging, and deliver seamless execution of sustainability services globally. Support Sales leadership by activating prioritized customer accounts, ensuring timely engagement and nurturing high-value relationships. Contribute to the creation of customer-facing materials and sales enablement content in partnership with global teams. Customer Engagement & Value Delivery Collaborate with sales teams to tailor trade-in offerings for key markets and customer segments, maximizing adoption and impact. Drive go-to-market planning and execution of promotional campaigns and communications for relevant circularity initiatives. Serve as the primary point of contact for trade-in program inquiries, feedback, and reporting to optimize customer satisfaction. Program Analytics & Continuous Improvement Define, monitor, and report on key program metrics to evaluate performance, adoption, and ROI. Gather insights from internal and external stakeholders to drive innovation and continuous improvement of processes and program offerings. Prepare executive-level reports and presentations highlighting program successes, challenges, and strategic recommendations.

Requirements

Bachelor’s degree in Business, Marketing, Environmental Science/Management, Engineering, or a related discipline; MBA a plus.
10+ years of experience in product & program management, sales operations, and/or reverse logistics—preferably within the technology or consumer electronics sector.
Proven success managing global refurbishment, take‑back, and/or sustainability programs with measurable results.
Experience working in complex, distributed, or matrixed environments.
Exceptional organization, communication, and stakeholder management abilities.
Strong analytical skills with experience leveraging data for decision making and reporting.
High energy, proactive approach, and solution-oriented mindset.
Customer-centric with the ability to drive change across the organization.

Responsibilities

Design, launch, and manage end‑to‑end trade‑in and product take‑back programs that drive circularity, customer value, and environmental impact.
Develop program strategies—defining vision, performance metrics, execution plans, and compliance with relevant sustainability policies and data security standards.
Partner with Sales, Marketing, Finance, and Operations to align resources, ensure consistent messaging, and deliver seamless execution of sustainability services globally.
Support Sales leadership by activating prioritized customer accounts, ensuring timely engagement and nurturing high-value relationships.
Contribute to the creation of customer-facing materials and sales enablement content in partnership with global teams.
Collaborate with sales teams to tailor trade-in offerings for key markets and customer segments, maximizing adoption and impact.
Drive go-to-market planning and execution of promotional campaigns and communications for relevant circularity initiatives.
Serve as the primary point of contact for trade-in program inquiries, feedback, and reporting to optimize customer satisfaction.
Define, monitor, and report on key program metrics to evaluate performance, adoption, and ROI.
Gather insights from internal and external stakeholders to drive innovation and continuous improvement of processes and program offerings.
Prepare executive-level reports and presentations highlighting program successes, challenges, and strategic recommendations.