Program Manager, Supply Chain Visibility (PH)

The Walt Disney Company•Orlando, FL

About The Position

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. Disney Enterprise Technology (ETech) mission is to deliver technology solutions that align to business unit strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The ETech organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. ETech is guided by the principles of being service-focused and easy to do business with, being biased for action and innovation, and being efficient through leverage and continuous improvement. Team Description: The Program Manager will be responsible for managing enterprise-level programs and/or multiple projects for the Supply Chain Visibility Program for Enterprise Technology. This Disney Corporate led Initiative is focused on global regulatory and compliance. This individual will work closely with various project owners to define and assign responsibilities, track progress and partner with the Program Managers from various business units. The Program Manager will also be responsible for developing a consolidated view of the program, and for program deliverables including calendars, cross-project dependencies, risk analysis, stakeholder coordination and regular communication of status. Primary responsibilities include guiding program development and managing high-risk, high-impact, strategic projects across a multi-disciplinary, multi-function group of technologists and business professionals across the company for the SCV program. This requires experience communicating across audiences, effectively defining and utilizing escalation paths, and updating executive stakeholders as well as deep technical knowledge of the SCV platform. This deep knowledge is required in order to ensure that delivery teams are following enterprise-wide platform processes and building to suit the platform. Primary responsibilities include guiding program development and management and managing high-risk, high-impact, strategic projects across a multi-disciplinary, multi-function group of technologists and business professionals across the company for the SCV program. This requires experience communicating across audiences, effectively defining and utilizing escalation paths, and updating executive stakeholders as well as deep technical knowledge of the Appian platform. This deep knowledge is required in order to ensure that delivery teams are following enterprise-wide platform processes and building to suit the platform. The Program Manager works in a dynamic, collaborative environment and reports to Corporate Technology, Director of Solutions Engineering and will support large projects and programs within this space.

Requirements

7+ years of applicable program management experience in a technology environment, preferably for a large company.
1+ years experience serving in a leadership role on a small to mid-sized Agile development team that was diligently applying Scrum principles, practices, and theory.
3+ years experience in leading technology, multidisciplinary efforts across a large-scale matrix organization
Proven program-level experience in leading technology projects or multi-threaded efforts
Proven facilitator that can lead project meetings and workshops driving commitments, accountability, and deliverables
Demonstrated critical thinking, strategic planning, and process management skills
Demonstrated experience developing and managing software development project plans
Proven Exposure to software development lifecycle methodologies (focused on Agile, Lean)
Demonstrated analytical and problem-solving skills to achieve business results
Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment
Proven ability to deliver projects on time and on budget while communicating with key senior leaders
Ability to inspire, motivate and lead a team to produce quality work
Demonstrated inclusive leadership that embraces diversity
Ability to communicate effectively to executive leadership in both business and technology roles
Excellent organizational, communication, and time management skills
Demonstrated ability to develop teams, mentor staff
Exposure to modern software development and infrastructure tools, processes, and practices, including Jira/Confluence, Agile Development, Cloud, DevOps, Data Management, and SaaS/PaaS.
End-user experience and a moderate level of competency in the use of modern program and project management tools, such as ServiceNow, PPM, Clarity, Smartsheet, MS Project Online, etc.
Demonstrates organizing teams through Agile ceremonies, e.g. product backlog refinement, preplanning, planning, daily standups, sprint reviews, and retrospectives.
Proficiency with a wide range of productivity tools, including collaboration software (e.g., Slack, MS Teams), and standard MS Office tools (e.g., Outlook Online, OneDrive).
BA/BS in business, computer science preferred or other technical field or appropriate work experience

Nice To Haves

Prior Disney experience is preferred.
1+ year’s experience serving in a Scrum Master role for a software or product development team that was diligently applying Scrum principles and practices.
PMI or Scrum Alliance (or similar) certifications in Program Manager, Project Manager, or Scrum Master competencies are preferred

Responsibilities

Manages projects, multiple projects, or a program with Engineering teams on development and implementation of products or solutions.
Works with clients to understand business objectives and translate them into technical execution plans.
Collaborates on configuration/development of system processes.
Suggest/evaluate system architecture options.
Frame problems, design solutions, alternatives and product strategy for development teams.
Manages engineering, technical, and procurement activities related to planning, executing, supervising, control of technical and operational.
Monitors the project from initiation through delivery including planning and directing schedules and resources.
Oversees project delivery processes and partners with Solutions Engineers and Platform Architects and Product Owners to ensure the technical delivery teams are collaborating on the capabilities of Appian and the associated products and tools
Oversees and align with 3rd party vendor and international team’s PM to ensure deliverables are complete in a timely manner
Demonstrate flexibility to align with international time zones as necessary
Evaluates and harmonize vendor’s timelines/schedules and cross-project dependencies to ensure alignment with overall program objectives
Drives escalations to remediate risks/blockers impeding vendor’s forward progression, as necessary
Responsible for finance/budget responsibilities for programs of high complexity and large budgets (<$60M).
Analyzes, measures and recognizes the financial impact of various project actions, participate in analyzing and using financial data to identify key project issues, and maintains budget tracking and monitors budget expenditures
Prepares program/project status reports to demonstrate project overall health, key performance indicator (KPI), risk, issues, accomplishments, next steps, and escalation requests
Proactively identifies and resolves issues and risks on programs/projects to meet program commitments
Supports executive level project status presentations and dashboards
Creates data visualization elements to provide a graphic demonstration of project analytics and metrics
Leads with practicality and wisdom in the midst of competing priorities and diverse personalities.
Operates as an independent and dynamic program leader.
Highly adept at influencing without direct authority
Facilitates Program update and project team meetings effectively, ensuring the desired outcomes are achieved
Distributes timely and effective Program or project meeting updates and call to action updates across project teams
Demonstrates effective communication skills to facilitate project-related conversations with technology senior leaders/managers/directors and service owners alike, and driving tasks and project dependencies to completion across multiple supporting teams
Escalates need for guidance and support to direct manager effectively
Working knowledge of the integrated systems lifecycle development utilizing different – and sometimes – multiple development models (e.g., agile, waterfall, hybrid, etc.)
Demonstrated understanding of product and software development lifecycle processes, procedures, and tools and/or thorough understanding of network infrastructure deployment.
Demonstrated understanding of technical project delivery with a focus on Agile delivery and Agile delivery tools such as Jira, Rally, VersionOne etc.
Supports projects in the enterprise software space (SaaS, PaaS, and On-Prem) with integrations across diverse environments.
Comfortable at using modern work management and collaboration tools (Smartsheet, JIRA, MS Project on the Web, Confluence, SharePoint/Teams, Slack)
Manages project document repositories are maintained and updated
Acts as a resource to program management peers with less experience
Participates in guiding the team to think Lean and be Agile