Program Manager, Strategic Projects

eBay•Austin, TX

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About eBay At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate problem solvers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Team The eBay Collectibles team is at the forefront of the fastest-growing vertical on the platform, dedicated to being the world’s most trusted and vibrant marketplace for collectors. We cover an extensive range of enthusiast led categories, including Trading Cards, Sports Memorabilia, Coins & Currency, Comics, Toys, and more. We are a data-driven, fast-paced, and customer-focused team aiming to enhance the buyer and seller experience, ensuring authenticity, and driving market leadership. The Opportunity We are seeking an experienced Program Manager to drive strategic projects across the US Collectibles portfolio. This role is a critical intersection between business strategy, customer experience and trading. You will be directly responsible for delivering strategic projects that drive category growth, and elevate the collector journey.

Requirements

5+ years of experience in program management, business operations, strategy or consulting.
2+ years of people management experience leading highly complex, cross-functional projects.
Experience leading business planning cycles, operational reviews, and cross-functional governance.
Strong ability to express ideas clearly in writing and speaking, including crafting presentations for executive audiences.
Strong organizational and program management skills, with an ability to manage multiple priorities and partner teams.
Strong analytical thinking with the ability to synthesize data into actionable insights.
Comfort navigating ambiguity, thriving in a dynamic environment, and driving influence cross-functionally.
Proven experience in consumer goods, retail, e-commerce, or consumer tech.
Bachelor’s degree or equivalent experience in Business, Economics, or a related field.

Nice To Haves

Experience in a heavily matrixed, large-scale online marketplace or enthusiast/collectibles-focused retailer.
A passion for collectibles and knowledge of enthusiast communities.
An MBA or advanced degree.

Responsibilities

Lead a portfolio of 2-4 strategic projects, responsible for project charters, resourcing, end-to-end delivery, critical metric definition, and monthly executive reporting.
Own weekly business reporting processes and optimizations, including delivery of readouts to executive leadership.
Drive cross-functional alignment across the Business, Product, Marketing, Finance and Analytics teams to ensure smooth execution of projects.
Partner with cross-functional teams to build scalable processes, dashboards, and documentation for ongoing performance tracking and decision-making.
Facilitate efficient communication and information flow across leadership and teams, including creation of briefing materials and exec-level summaries.
Anticipate business needs and proactively find opportunities to improve processes and operational efficiency.

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