PROGRAM MANAGER - SSVF HELENA

Volunteers of America Northern Rockies • Helena, MT

3d • Onsite

About The Position

Program Manager of Supportive Services for Veteran Families Classification: Exempt Reports to: Director of Veteran Services Date: July 2025 Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization. ­­­­­­­­­­­­­­­­­­JOB DESCRIPTION _____________________________________________________________________________ Summary/Objective The Program Manager for Supportive Services for Veteran Families (SSVF) provides program oversight for their respective state location. This includes staff performance management, budgetary management, accreditation compliance, programmatic compliance and performance.

Requirements

• Effective communicator, both oral and written
• Solutions and servant-based leadership
• Ethical practice
• Relationship management
• Crisis Management
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
• A bachelor's degree in social services or 3-5 years of experience in a closely related field.
• Familiar with veteran services and primarily SSVF or human service program delivery.

Nice To Haves

• Master’s degree in human services or related field
• Two years of program management in the non-profit sector
• Five years of experience in the non-profit sector
• Military/Veteran experience

Responsibilities

• Provide direct supervision and oversight of the Supportive Services for Veteran Families (SSVF) program to ensure program compliance
• Oversee essential SSVF funding grant requirements including but not limited to: eligible enrollments, ensuring adequate grant-required admissions, and supervising appropriate temporary financial assistance spending
• Provide direct supervision of SSVF teammates, providing program guidance and team performance management
• Regularly communicate with the Director of Veteran Services and support individualized goals of communities served.
• Participate and lead local meetings and collaborative efforts to reach goals.
• Implement policy or accreditation standards to ensure organizational compliance
• Ensures SSVF staff complete all required training per program requirements
• Provide leadership and management of program quality assurance strategies
• Review and approval of documentation needed for grant compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager