Program Manager, Special Transportation Services - Public Transit Department
About The Position
The Phoenix Public Transit Department (PTD) is the managing department of city transit services. Among the services that Phoenix Public Transit provides are local bus routes, Phoenix Dial-a-Ride (DAR), RAPID and Express commuter service, neighborhood circulators, and alternative transportation programs for senior citizens and people with disabilities. In addition to City transit services, Phoenix Public Transit is a member of Metro Light Rail, the regional public corporation which operates the 35-mile light rail line in the Valley, and the Valley Metro Regional Public Transportation Association. The City's Public Transit Department is seeking a Program Manager to lead the Special Transportation Services unit within the Operations Division. This position provides administrative oversight of Paratransit Services, the RideChoice Intergovernmental Agreement with Valley Metro, and the micro-transit program. The manager is responsible for high-level administrative functions, supervising up to three staff who support the section and the broader Operations Division, and ensuring compliance, efficiency, and coordination across specialized transit services. The Program Manager position in the Special Transportation Services unit generally works from 8:00 a.m. to 5:00 p.m., with some flexibility required to meet operational needs. The role is based at the City's Transit Offices located at 302 N. 1st Avenue, Phoenix, AZ 85003, and involves a mix of in-office administrative responsibilities and occasional field-based activities. At present, there is one vacancy in the Public Transit Department for this role.
Requirements
- Bachelor's degree in Public Administration, Business Administration, Project Management, or a related field.
- Five years of professional experience in program and project management, preferably within a government or public sector environment.
- Other combinations of experience and education that meet the minimum requirements may be substituted.
- All finalists for positions are subject to a criminal background check applicable to the department or position.
- Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
Nice To Haves
- Three years of experience in/with:
- Working with budgets.
- Working for government.
- Project and program management.
- Supervising and managing teams.
- Experience presenting to elected officials, subcommittee, council, etc.
- Experience handling escalated customer complaints and inquiries.
- Experience monitoring service contracts, IGAs, etc.
- Experience with data analysis and complex report writing.
- Experience working effectively with mid-level and senior management.
- Experience performing (directly or through subordinate) administrative functions.
Responsibilities
- Supervising assigned staff.
- Serving as liaison for SAP and travel functions.
- Monitoring and reconciling the section and division budgets.
- Editing and distributing the finalized weekly divisional reports.
- Managing receipt and distribution of traffic citations to contractors.
- Assisting in developing contract specifications and monitoring plans for city services.
- Performing strategic oversight of the City of Phoenix's specialty transportation programs.
- Leading sectional and divisional administrative functions, providing cross-functional coordination and training for staff.
- Investigating and tracking restitution requests from the City Prosecutor's Office, Clerk of the Superior Court, and Maricopa County Attorney's Office.
- Overseeing monthly reporting for the City Manager's Office and the internal Operations Dashboard.
- Serving as primary liaison for the Valley Metro Customer Assistance System policy complaints received by the department.
- Acting as primary liaison for the Continuity of Operations Plan with the Office of Homeland Security and Emergency Management.
- Driving continuous improvement in operations, streamline processes, and foster collaboration to enhance customer service.
Benefits
- Traditional pension with employer and employee contributions, click here for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Executive, Legislative, and Other General Government Support
