Amazon-posted 2 months ago
$66,800 - $142,800/Yr
Tempe, AZ

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.

  • Develop and lead end-to-end execution of catalog and discovery-related abuse programs and initiatives worldwide, coordinating efforts across business, science, analytics, legal, operations, technology and industry experts.
  • Deep dive catalog and discovery fraud and abuse trends, identify vulnerabilities, assess risk and implement measures to mitigate risk, close gaps and address abuse by collaborating with partner teams and sharing trends and signals used to identify abuse.
  • Work with Amazon’s tools and systems used in fulfillment, catalog, and or discovery as well as outline the seller, brand, and product lifecycle as it relates to actioning and detecting bad actors.
  • Set up mechanisms including reports, KPIs and docs to drive engagement and/or monitor the health of catalog and discovery-related metrics, measure performance and impact, highlight successes, challenges and areas of opportunity.
  • Establish feedback loops with partner teams to share missed opportunities and signals that can be used to identify those use cases.
  • Analyze large datasets and conduct investigations to ensure accuracy of actions and decisions.
  • Define strategy and drive goals across multiple stakeholders and orgs through leadership document reviews and actions items. Conduct thorough investigations, providing meaningful summaries, recommendation, updates and escalation to leadership when goals are at risk.
  • Influence teams, remove roadblocks, gain buy-in from tech and policy stakeholders to deliver in an ambiguous environment.
  • Bachelor's degree
  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
  • Proven ability to deliver complex projects across multiple teams
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
  • Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
  • Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.
  • Medical, financial, and/or other benefits
  • Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
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