Program Manager, Social Work

Center for Justice Innovation • New York, NY

54d • $70,000 - $84,000 • Onsite

About The Position

The Center for Justice Innovation (the Center) works with communities and justice systems to advance equity, increase safety, and help individuals and communities thrive. Since 2011, the Brownsville Community Justice Center (BCJC), an operating project of the Center, has worked to address systemic inequality, enhance public safety, and create opportunities for residents to lead in building a safer, more equitable community. The Neighborhood Safety Collective (NSC) builds on BCJC’s decade of community-driven work, serving as a platform for residents, government partners, and community stakeholders to co-design and implement initiatives that improve safety, foster economic opportunity, and reduce reliance on the justice system. BCJC is seeking a Program Manager, Social Work. Reporting to the Project Director, the Program Manager is a leadership role responsible for overseeing the BCJCs' social work team, therapeutic programs, and healing-centered practices. Working in close collaboration with the Community Initiatives team, this position ensures that youth and community participants receive holistic, support that fosters healing, personal growth, stability, and long-term success. The Program Manager provides supervision, coaching, and thought leadership to a team of social workers, advocates, mentors and interns. This role plays a critical part in integrating healing centered insight into program design, supporting interdisciplinary collaboration, and aligning social work practice with the Justice Center’s commitment to equity, healing, and restorative approaches to justice.

Requirements

• LMSW and a minimum 3-5 years of professional experience in community-based individual support settings required, LCSW preferred
• At least 2 years in a supervisory or leadership capacity required:
• SIFI certified or eligible
• Strong knowledge of trauma-informed care, youth development, harm reduction, and anti-oppressive practice
• Demonstrated ability to lead a team, provide supervision, and manage administrative responsibilities
• Experience working in community-based settings
• Excellent interpersonal, organizational, and communication skills
• Familiarity with data management systems and documentation standards for social services

Nice To Haves

• Bilingual (especially Spanish) is a plus but not required.

Responsibilities

• Supervise and support a team of social workers, advocates, mentors and social work interns by facilitating regular individual supervisions, goal setting, performance evaluations, and case conferencing
• Set clear expectations and accountability standards for ethical and high-quality social work practice in line with organizational values and healing centered principles
• Provide professional development opportunities for staff, including training, peer learning and external continuing education resources
• Oversee all aspects of individual support, counseling, and advocacy, including enrollment, action planning, crisis intervention, referrals, and follow-up
• Ensure accurate and timely documentation in data management systems in accordance with funder and organizational requirements
• Maintain internal practice guidelines, workflows, and compliance standards for social work services
• Identify and implement healing centered group and community programming
• Support home visit, crisis response and court advocacy practices
• Collaborate with the Manager of Community Initiatives and program coordinators to ensure seamless integration of supportive services into youth and community programs
• Co-develop responsive support for participants engaged in workforce programs, interest-based and project-based programs, and leadership development
• Participate in interdisciplinary planning and design of new initiatives, ensuring social-emotional needs are centered
• Serve as the primary liaison between the social work team and Community Initiatives team
• Lead resource development for the Social Work/Community Healing Team
• Provide strategic direction to enhance the role of social work at the Justice Center through a lens of racial equity, anti-oppression, affirming liberation and community-centered care
• Lead ongoing learning and reflective practice initiatives within the social work team, through training, modeling and accountability
• Stay current with trends and best practices in the field, including restorative justice, community mental health, and alternatives to incarceration
• Oversee the collection, analysis, and interpretation of participant outcomes and service utilization data for all social work-related activities and court advocacy for youth court-mandated to the Justice Center
• Ensure program data is documented accurately and reported to internal leadership and funders in a timely manner
• Support program evaluation and quality assurance efforts, including internal audits and continuous improvement planning
• Ensure accurate and timely submission of case notes into salesforce
• Build and maintain referral relationships with external service providers in mental health, housing, education, and workforce development
• Represent BCJC at relevant citywide working groups, coalitions, and networks to inform policy and practice
• Develop partnerships to expand access to specialized services for program participants and their families
• Serve as a member of the management team, contributing to Justice Center-wide planning, staff development, and internal culture initiatives
• Support organization-wide efforts to create inclusive, healing-centered, and supportive environments for staff and participants
• Contribute to grant proposals and program design strategies involving clinical components or case management supports
• Additional tasks as necessary

Benefits

• The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA.
• We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans.
• We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees