Program Manager, Senior

Blue Shield of California•Rancho Cordova, CA

22h

About The Position

Your Role The Pharmacy Triage and Action Group (TAG) supports the pharmacy modular solution in project and issue management, business analysis, and business operations. The Program Manager, Senior will report to the Manager of Pharmacy TAG. In this role you will triage new pharmacy production stabilization issues related to modular solution, provide initial impact assessment, perform root cause analysis, identify impacts and potential solution options, partner with the Pharmacy Production Stabilization team to develop the summary and action plan and drive your assigned tasks to completion. This position works closely with the Pharmacy Production Stabilization team, cross-functionally with other teams within Blue Shield, as well as external vendor partners. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Responsibilities Your Work In this role, you will:

Requirements

Requires a bachelor’s degree or equivalent experience
Requires at least 5 years of prior relevant experience
Requires strong analytical and problem-solving skills
Requires excellent interpersonal, verbal and written communication skills (developing and providing status reporting, and dashboards) that exhibit a solutions-oriented approach
Experience managing external vendors to ensure timely deliverables
Experience using MS Office tools including Excel (pivot tables, power query, macros or VLOOKUP) and MS Project

Nice To Haves

Solid understanding of pharmacy benefit management operations knowledge preferred

Responsibilities

Direct small-scale, complex programs/projects that may involve multiple internal and external stakeholders
Manage the development and implementation of process of company's projects involving departmental or cross-functional teams focused on delivery of new or existing internal/external programs and/or products
Develop the program, integrated program plan, resource plan, contingency plan, and related project management artifacts
Validate financial forecasts and provide on-going reconciliation of resources and other related program expenditures
Define and track program milestones while developing, maintaining, and reporting on an overall integrated delivery plan
Triage pharmacy production stabilization issues related to modular solution and provide initial impact assessment
Perform root cause analysis and impact assessment, identify solution options and remediation needs, develop a timeline for resolution of pharmacy issues related to modular solution
Partner with the external modular solution vendors to ensure timely and accurate resolution of pharmacy production stabilization issues
Partner with Pharmacy Production Stabilization team to develop summary and action plans, provide status updates and timelines for issues or tasks assigned to you
Manage and oversee external modular solution vendor tasks, solutions, and timelines related to pharmacy production stabilization efforts
Other duties as assigned