Program Manager Senior

USAA • Chesapeake, VA

2d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you ready to lead at the intersection of business strategy, technology, and innovation? We’re a high-impact team in need of a Program Manager - Senior who will play a pivotal role in transforming how we deliver value across the organization. This is a dynamic role; part strategist, part consultant, part builder, designed for individuals who thrive in a fast-paced environment, see opportunity in complexity, and are passionate about driving systemic change. You’ll work closely with technology partners, program managers, and business leaders to: Design and implement scalable processes that improve program efficiency and outcomes Develop cases that unlock strategic investment Shape and pilot Gen AI use cases that elevate how we understand and respond to customer needs Serve as a trusted advisor to internal teams, helping define needs and architect solutions that move the needle Support and elevate change management across the program, driving strategic execution of goals If you're energized by building from the ground up, influencing across functions, and making a measurable impact—this is your opportunity to lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 6 years' project and / or program management experience, including experience defining a new program and/or leading large-scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and demonstrated application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum, or hybrid approaches).
• Experience working in or knowledge of Clarity, JWM, and / or SharePoint for program management organization.
• Demonstrated success in driving organizational change through structured change management methodologies (e.g., Prosci, ADKAR, Kotter).
• Experience developing and executing change management strategies, including communication, training, and resistance management plans.
• Proven ability to lead and collaborate with cross-functional teams—including Legal, Compliance, Risk, and Operations—to deliver initiatives aligned with regulatory requirements and organizational standards.
• Proficiency in project management tools such as SalesForce, Clarity, Jira, and/or JWM.

Responsibilities

• Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitate meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepare reports that provide partners and management with status updates to include identifying risks or issues.
• Perform analyses, root cause identification and development and recommendation of key work products.
• Negotiate agreements, settles disputes equitably and defuse situations.
• Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adhere to Enterprise Portfolio Management Office (EPMO) processes, procedures, controls, standards, tools, and templates.
• Adhere to governance rigor required for work efforts.
• Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees