Program Manager - Self Help Program

BALTIC STREET AEA INC.•New York, NY

11d

About The Position

Baltic Street Wellness Solutions is committed to providing peer recovery, person-centered, trauma informed, and compassionate services to those with mental health lived experience. Vision: Our vision is to drive a cultural transformation within the mental health community by advocating for the underserved, educating for change, and inspiring wellness. We approach our role with cultural humility and mindfulness of oppressive systems. Our Core Values: We value a mentoring philosophy delivered from staff with peer lived experiences. We value the recovery journey of every individual with a mental health diagnosis. We value the personal and professional experiences of our staff and board members. We value community action to change societal views to break the stigma of mental health through advocacy within all systems. We value everyone's desire to have opportunities to obtain their visions of wellness. We value education and training to enhance an individual's opportunities for growth in one's personal journey to self-discovery. Roles and Responsibilities Reporting to The Division Director, the Program Manager teaches the principles and practices of recovery and self-help in leading by example while supervising departmental staff in day-to-day activities.

Requirements

High School diploma required
New York State Certified Peer Specialists certification (Active) - or must be Re-certified within 5 months of hiring
A minimum of 3 years of experience in a supervisory or leadership capacity is a must
Experience working with individuals that receive behavioral health services.
The ability to work as an effective team member is essential.
Proficient in Microsoft Office 365, and internet navigation
Knowledge of government entitlement programs and Support (IPS) supported employment model, with a minimum of one year of Human Services Experience and preferably one year experience managing staff

Nice To Haves

Knowledge of AWARDS/Foothold a plus
Bilingual a plus but not required
Driver’s License a plus but not required

Responsibilities

Supervises departmental staff members weekly in a departmental staff meeting, evaluates/trains onboards new departmental staff
Oversees staff daily, provide departmental staff in weekly individual one-on-one meetings
Approves time-off requests, office supply orders and requests to reschedule activities pertinent to work/client relations
Actively ensures all departmental staff members submit a timesheet monthly and that they are receiving their paychecks
Maintains office functions (such as: group coverage, assign clients, other tasks to serve clients, entered data required, attendance (both clients and staff)
Troubleshoots any departmental provider relation, AWARDS, or any other software issues
Attends site visits, audits and any other departmental meetings as needed
Various tasks assigned by the supervisor or agency headquarters that are necessary to meet service contracts
Reports Levels of Service for Department of Health and Mental Hygiene (DOHMH) and quarterly demographic report
Conducts training, maintain departmental filings standards and make sure staff are working towards all proper certifications
Confirms that staff is maintaining/working towards Peer Certification(s), and any other webinars or training the Division Director sees fit
Generates write-ups/incident reports when staff are not complying with company standards
Maintains fire drill log, staff scheduling, staff medical documentation, and coverage when staff members are absent
Complies with all guidelines to protect confidential client documentation, maintain DOHMH correspondence
Reviews clients charts/audit charts for efficiency ensuring staff is maintaining all filing standards
Distributes/maintains Metro Cards, postage stamps, policy/procedure development, petty cash any check requests as needed
Attends the manager’s meeting twice a month to relay any relevant information to departmental staff members
Always demonstrates competence in a culturally competent manner