Program Manager, Sales - Tri-Cities, TN

Waste Management • Johnson City, TN

117d

About The Position

WM is seeking a seasoned program / account manager to care for our relationships with large customers in the Tri-Cities area of TN and East Knoxville. This person may be based in Johnson City or Kingsport, TN, and will travel throughout the Tri-Cities and East Knoxville on a regular basis. The Program Manager will be expected to guide customers through their sustainability journey.

Requirements

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Two (2) years of relationship management experience in environmental, waste or related service industry.

Responsibilities

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizes strong negotiation efforts to preserve business and secure contract agreements from previously non-contracted customers.
• Handles all retention requests and provides ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves all escalations for customer service within the book of business.
• Establishes and maintains a high level of customer satisfaction.
• Communicates with the Retention Manager to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls.
• Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing, and competition.
• Proposes customer solutions that are compliant with appropriate local, state, and federal regulations.
• Updates and secures customer service agreements.
• Effectively uses Waste Management sales productivity software tools.
• Acquires in-depth industry and company knowledge to prepare complex proposals and make recommendations.

Benefits

• Medical, Dental, Vision, Life Insurance and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Education Level: Bachelor's degree