Program Manager, Sales New Hire Experience
About The Position
At ServiceNow, we design GTM new hire experiences that accelerate seller performance and confidence from day one. The Sales New Hire Experience team builds high-impact, real-world learning journeys that prepare sellers to drive customer value quickly and effectively. We’re looking for a Program Manager to support onboarding excellence and continuous improvement of our Sales New Hire Experience programs. This role plays a key part in ensuring our monthly enhancements and bi-annual updates are curated strategically aligned to the business, applying adult learning theory and developed in our OnDemand digital cohort experience. This is an execution-focused individual contributor role for someone who thrives in a high-growth company environment, enjoys working across learning platforms, and takes pride in ensuring programs run seamlessly.
Requirements
- 5+ years of experience in enablement, program coordination, learning operations, or related fields.
- Hands-on experience with Intrepid (or similar cohort-based learning platforms).
- Working knowledge of LMS operations, including enrollments, reporting, and troubleshooting.
- Strong attention to detail and ability to manage multiple moving pieces.
- Aptitude to thriving in ambiguity and an AI first mindset
- Experience supporting structured program releases or large-scale onboarding initiatives.
- Practiced ability presenting and leading change management conversations
- Clear communicator who thrives in collaborative environments.
Nice To Haves
- Proven ability to curate content and exposure to creative learning tools is a plus (Articulate, PowerPoint, Canva, Adobe Illustrator)
Responsibilities
- Content curation & release support
- Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking in tools like Intrepid.
- Maintain program documentation, release notes, and update logs.
- Identify and escalate risks or defects that impact learner experience.
- Present and lead change management projects, presenting delta and facilitating training to sales trainers as needed.
- Intrepid & LMS Operations
- Co-build and develop strategic content elements, configuring modules and learning experiences within Intrepid (and/or similar cohort-based learning platforms).
- Partner with Intrepid Admin to resolve technical issues, respond to content intake requests and maintain content accuracy.
- Execute custom learning experiences and pathway updates leveraging Adobe Illustrator and other curriculum tools
- Curriculum & Experience Integrity
- Implement curriculum updates provided by program strategy and content teams.
- Ensure learning materials, links, simulations, and session content are current and properly configured.
- Support facilitator and learner readiness for upcoming cohorts.
- Collaborate on building QA processes aligned to program strategy
- Stakeholder Collaboration
- Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies.
- Communicate status updates and escalate blockers appropriately.
- Own project-based socialization, timelines and communication cross-functionally - lead planning conversations aligned to broader strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
