Program Manager - Revenue Cycle Patient Access

Universal Health Services • Tredyffrin, PA

70d

About The Position

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. The Corporate Revenue Cycle Department is seeking a dynamic and talented Program Manager - Revenue Cycle Patient Access.

Requirements

• Bachelor's degree in Business, Finance, Healthcare Administration, Health Information Management, or a related field required. Significant Revenue Cycle experience (i.e., 5+ years in addition to the minimum) might be accepted in lieu of certain college education requirements.
• 8-10 years of relevant experience required.
• Experience working in a patient accounting system, coordinating diverse stakeholders, improving Revenue Cycle operations, and utilizing pattern analytics and industry best practices to enhance systems and operations.
• Experience managing admitting and patient access operations in an acute care setting, specifically an inpatient hospital and a relevant certification (e.g., CHAM, CRCR).
• Strong professional written and verbal communication skills, proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.

Responsibilities

• Monitors and analyzes Patient Access processes and KPI performance, and works with the facilities for continued improvement using action plans, training, and site visits as necessary.
• Functions as a subject matter expert for patient access systems and technology, leads and participates in new technology implementation projects; and leads testing and implementations efforts for new system features in an operational capacity, both virtual and onsite, ensuring seamless integration with existing workflows.
• Develops and implements quality assurance measures to improve service levels, minimize errors, and ensure consistency across patient access teams.
• Assists in development of policies and procedures.
• Documents and designs all operational needs with patient access systems using UHS policy and regulatory requirements.
• Provide guidance, coaching, and mentorship to junior team members.

Benefits

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees