Program Manager - Cooper Street PSH

Step Up • North Decatur, GA

7d

About The Position

The Program Manager is responsible for the daily operation and clinical supervision of the Cooper Street Permanent Supportive (PSH) Housing program. The PSH program will provide clinical support services to house and stabilize homeless persons experiencing serious mental health issues and other disabling conditions. The project-based teams provide clinical care coordination, case management, skilling building, housing supports, psychosocial rehabilitation, crisis intervention and other needed services in the member’s home or community settings. This position will supervise a small team of Case Managers, who are Certified Peer Specialists, and Clinical Care Coordinators. The program utilizes Housing First, Motivational Interviewing and Trauma Informed evidence-based service provision and provides 24/7 on call coverage to members to ensure housing stability and retention.

Requirements

• Demonstrated and thorough knowledge of Housing First and Harm Reduction philosophies of service delivery.
• Knowledge of housing vouchers, continuum of care and housing authority processes.
• Demonstrated leadership of programs, organizations or teams, with multiple staff oversight and ability to work effectively in an interdisciplinary team.
• Initiative and problem-solving skills in community interface and human resources.
• Clinical experience, crisis intervention, understanding and commitment to Recovery Model philosophy.
• Ability to perform assessments and provide mental health diagnosis.
• Strong computer skills and must demonstrate proactive communication skills and be a team player with a goal towards Step Up’s mission to end homelessness.
• Fully/Associate licensed LCSW, LPC LMFT with a minimum of 3+ years experience overseeing social services with homeless adults coping with chronic mental health conditions required.
• Previous management experience and ability to work as a part of and supervise a team is crucial and required.
• Knowledge of Microsoft Office and homeless services databases is essential.
• Must have own transportation and current Georgia driver’s license and insurance with a good driving record.

Nice To Haves

• Experience supervising PSH staff preferred.
• Knowledge of the Housing First model and Housing Vouchers systems preferred.

Responsibilities

• Program Management- Provide leadership, guidance and direct management of program staff. Ensure overall policies, procedures and practices are in line with Step Up, Partners for Home (PFH) and Atlanta Housing Authority (AHA) goals and values. Respond to emergency and priority situations such as safety and security measures. Analyze program reports and numbers to identify trends and make projections or recommendations for program modifications.  Resolve grievances and troubleshoot incidents. Develop and oversee implementation of program policies and procedures. Collaborate with Director on preparation and completion of monthly reports and ensure program activities are in alignment with contract expectations. Act as point of contact for community stakeholders including the local Continuum of Care.
• Administration - Develop, review and provide guidance as needed on written program policies and protocols. Ensure integration of Evidence Based Practices, standards of excellence, and SUOS values into daily work and programming. Work collaboratively with Partners for Home COC, SUOS Operations, Property Management, Human Resources, Finance, and Quality Management departments to implement and oversee all facility, personnel and program aspects. Work collaboratively and strategically with community organizations to support a seamless and coordinated system of care.
• Reports/Contracts and Compliance - Review all program and contract reports prior to submittal to Director for approval. Manage the referral process, ensuring applicants will be screened for eligibility. Oversee tracking, charting and documentation for all services, file maintenance, daily logging, and budget compliance. Ensure staff are completing all required documentation in Welligent and HMIS. Review and explain contract scope and services to staff. Perform periodic internal audits.
• Human Resources- Hire essential staff, provide feedback and evaluation on a regular basis in line with SOUS policies and in coordination with Human Resources. Support and coach team in professional skills and its place in the Step Up system of care and the larger social services continuum of care. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth in coordination with Quality Management.
• Tenant Services- Ensure staff are working with tenants to develop “good neighbor” habits and interface with neighboring properties to ensure Step Up is seen as good neighbor. Collaborate with Property Management in weekly meetings to review lease violations, tenant behaviors and eviction prevention solutions. Coordinate interventions with mental health providers to ensure services are delivered which will promote housing retention and community integration.
• Ensure member charts are reviewed in Welligent and ClientTrack weekly to ensure required documentation is in place for both Step Up and Partners for Home.
• Provide needed information needed for partners to complete their reports for AHA and PFH.

Benefits

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees