Program Manager - Product Quality

SharkNinja-posted about 2 months ago
Full-time • Manager
Needham, MA
1,001-5,000 employees
Electrical Equipment, Appliance, and Component Manufacturing
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We're looking for a hands-on, technically fluent Program Manager who thrives in a fast-paced, high-volume consumer goods environment. This person will be the central hub connecting Product Development, Quality, Manufacturing, and Operations to identify top product issues and drive cross-functional action plans from discovery to closure. You will be the keeper of product health and open actions across multiple categories - ensuring issues are identified faster, resolved smarter, and prevented at scale. The ideal candidate brings both technical depth (quality, manufacturing, or engineering experience) and program leadership skills, with the ability to drive accountability and alignment without formal authority.

  • Drive Product Issue Resolution: Lead structured weekly reviews of top product issues across in-market SKUs; ensure clear ownership, timelines, and follow-through.
  • Cross-Functional Alignment: Coordinate actions between Quality, Engineering, Operations, and Supplier teams to accelerate root cause identification and corrective actions.
  • Issue Prioritization: Partner with leadership to identify and rank the highest-impact product and consumer issues across the portfolio.
  • Status Tracking & Visibility: Maintain a single source of truth for product health, open actions, and risk mitigation status.
  • Root Cause & Containment Coordination: Facilitate 8D / 5 Whys / DMAIC or equivalent structured problem-solving sessions; ensure strong validation of fixes before release.
  • Performance Reporting: Provide concise weekly executive updates summarizing top issues, risks, and progress metrics.
  • Process Improvement: Identify systemic gaps and recommend process or design changes that reduce repeat issues and improve speed of resolution.
  • Factory Collaboration: Work closely with manufacturing and supplier quality teams to ensure timely response and verification of containment and corrective actions.
  • Bachelor's degree in Engineering, Manufacturing, Quality, or related technical discipline.
  • 5+ years of experience in consumer goods, appliances, or high-volume manufacturing environment.
  • Proven success in cross-functional program management or issue-resolution leadership roles.
  • Strong understanding of manufacturing quality systems, failure analysis, and root cause methodologies (8D, 5 Whys, Ishikawa, etc.).
  • Excellent communication and influence skills - capable of driving action across teams without formal authority.
  • Experience using tools such as Jira, Smartsheet, or similar systems for project and issue tracking.
  • Comfort operating in a high-speed, ambiguous environment with multiple concurrent priorities.
  • Experience in consumer hardware or small appliance categories.
  • Exposure to contract manufacturing and supplier management in Asia.
  • Familiarity with cost-of-quality tracking, reliability metrics, and field performance data.
  • Demonstrated ability to translate complex technical data into clear executive summaries.
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