Program Manager - Platform & Component Enablement

ACS•Washington, DC

2d•$100,000 - $120,000•Hybrid

About The Position

Program Manager, Platform & Component Enablement The Program Manager, Platform & Component Enablement, plays a crucial role in delivering tools, resources, and operational support that empower Component partners to effectively serve end-users. This position leads cross-functional initiatives that enhance Component engagement, streamline platform operations, and expand the availability of high-quality resources to support governance, event management, communications, and community building. Serving as the primary liaison among Component, vendors, and internal teams The Program Manager ensures a cohesive partner experience and drives continuous improvement through data-informed decision-making and stakeholder collaboration. This role requires strong product management, channel enablement, communication, stakeholder management, analytical, and technical skills, along with experience managing digital platforms, partner ecosystems, CRM systems, and web-based tools. Success metrics for the role are: Drive strong platform adoption and engagement across Components, ensuring widespread use of key features and continuous growth in utilization. Improve Component experience and satisfaction, demonstrated through faster issue resolution, strengthened relationships, and consistently positive feedback. Deliver roadmap commitments and scalable pilot programs that show clear product–market fit and lead to measurable improvements in operations and member service. Elevate Component capability through training and enablement, increasing certification, resource usage, and self-service proficiency. Strengthen data driven decision making by establishing reliable performance metrics, insights, and reporting that guide platform and program improvements. Position Description The Program Manager, Platform & Component Enablement, is responsible for developing, managing, and enhancing services and tools that enable Components to better serve their members. This role leads cross-functional efforts that strengthen channel partner engagement, streamline operational support, and ensure Components have access to high-quality technology solutions that enable effective member service, programming, and community-building. The incumbent serves as the primary liaison between Component, vendors, and internal stakeholders to ensure a consistent, well-supported partner experience.

Requirements

5–7 years of professional experience in product management, channel management, partner enablement, platform management, or related field
Experience with Salesforce or similar CRM/platform systems, particularly in multi-tenant or channel partner contexts
Strong technical aptitude supporting web-based tools, digital platforms, and vendor integrations
Strong product management skills with ability to balance platform development with channel partner enablement needs
Excellent communication, stakeholder management, and partner advocacy skills
Proven ability to collaborate with cross-functional teams including engineering, design, sales, channel operations, and external vendors
Channel management expertise including partner onboarding, enablement, success metrics, and relationship building
Strong analytical skills and experience with product metrics, channel performance analytics, and member impact measurement
Knowledge of compliance standards including brand guidelines, data privacy, and GDPR
User-centric and partner-centric mindset with experience conducting research and translating insights into product requirements
Ability to think strategically about how technology tools empower channel partners to serve their communities more effectively

Nice To Haves

Experience managing channel partner programs, partner ecosystems, or B2B2C platforms preferred
Experience with Salesforce or similar CRM/platform systems, particularly in multi-tenant or channel partner contexts

Responsibilities

Own the product roadmap for component-facing tools and drive continuous improvement of products and services that enhance the component partner experience
Serve as product lead for pilot programs, ensuring strong product-market fit and scalable infrastructure across the component network
Manage a multi-feature platform providing components with event management and registration systems, financial operations tools, member management and communications capabilities, campaign tools, workflow automation, document collaboration, and community-building features
Define and execute component enablement strategies that help partners leverage technology to better serve their members
Build and maintain strong relationships with components, serving as their advocate and primary point of contact for platform needs
Coordinate with external vendors on implementation, functionality optimization, and technical support tailored to channel requirements
Develop component onboarding programs and success frameworks to drive platform adoption and effective member service
Collaborate with Product, Engineering, and Design teams to maintain centralized resource hubs and self-service tools for components
Identify and address gaps in component capabilities and recommend solutions to improve member-serving outcomes
Define, track, and report on OKRs and KPIs for product initiatives, pilot programs, and component performance metrics
Conduct component research, including regular check-ins with member participants to gather qualitative and quantitative feedback on both platform usability and member impact
Synthesize component insights and member-serving outcomes into product requirements and improvement recommendations
Build business cases and roadmaps for enterprise-wide product rollouts across the component network
Monitor component health metrics and platform utilization to identify opportunities for improvement
Ensure brand consistency and regulatory compliance (including GDPR) across platform features and component operations
Lead development of component training programs, certification materials, guides, webinars, and educational resources
Drive platform adoption through component enablement campaigns and best practice sharing
Create scalable training resources that help components maximize technology utilization for member benefit
Lead strategic initiatives such as "turnkey solutions" and templated resources to help components streamline member-facing activities and events
Collaborate with internal and external partners to develop scalable product solutions that can be deployed across diverse component contexts
Identify opportunities for product expansion based on component needs and member service requirements
Develop component community programs to facilitate peer learning and best practice exchange