Program Manager, Planning, Analytics & Workforce Strategies (PAWS)

Amazon-posted about 1 year ago
$50,100 - $107,200/Yr
Full-time • Mid Level
Nashville, TN
1-10 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Program Manager for Planning, Analytics & Workforce Strategies (PAWS) at Amazon is responsible for overseeing workforce planning integration and strategic support for the Amazon Fresh fulfillment business. This role requires a dynamic individual with a strong delivery record to manage key aspects of grocery workforce planning and management, collaborating with various operational and technical teams to lead critical projects and initiatives. The ideal candidate will possess strong analytical skills and project management experience, enabling them to interact with senior-level audiences and make strategic recommendations that align with business and customer needs.

  • Designing and modeling new operations processes to meet business needs and achieve quality, cost, and scalability goals.
  • Gathering and analyzing data across order fulfillment functions to establish global operational standards in partnership with cross-functional teams.
  • Rethinking grocery offerings to optimize for speed, convenience, and cost.
  • Building strong partnerships with operations field leaders to identify improvement opportunities.
  • Analyzing and solving operational barriers by understanding root causes and driving solutions.
  • Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders.
  • Innovating to enhance customer experience and reduce costs in the fulfillment network.
  • Designing new metrics and enhancing existing ones to support future business states.
  • Working autonomously in ambiguous environments to understand business problems and limitations.
  • Developing, implementing, reporting, and governing KPI reporting for a portfolio of programs.
  • 1+ years of program or project management experience.
  • Advanced knowledge of Microsoft Excel, including pivot tables, macros, index/match, vlookup, and VBA.
  • Knowledge of SQL and experience in a highly analytical, results-oriented environment.
  • Bachelor's degree or equivalent in supply chain, business, engineering, finance, or a related technical field.
  • Experience in workforce planning or management, particularly in a retail or warehouse context.
  • Experience leading cross-functional programs from design to optimization.
  • Ability to manage multiple competing projects and priorities simultaneously.
  • Advanced knowledge of analytical tools such as SQL, QuickSight/Tableau, and MS Excel.
  • Warehouse experience
  • Grocery store experience
  • Leadership experience
  • Medical insurance
  • Financial benefits
  • Equity options
  • Sign-on payments
  • Comprehensive employee benefits package
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