Program Manager - Pharmacy Operations

Chewy • Phoenix, AZ

381d

About The Position

The Program Manager for Pharmacy Operations at Chewy will lead multiple projects focused on new product launches, operational capabilities, and business strategies. This role involves planning, coordinating, and supervising internal teams and vendors to ensure projects are completed on time and within budget. The Program Manager will also standardize process documentation and drive continuous improvement in the launch process, ensuring safety, quality, and operational systems are ready for implementation.

Requirements

• Bachelor's degree in business administration, Project Management, or a related field
• PMP or other relevant project management certification is preferred
• Active pharmacy technician registration in home state or ability to obtain and maintain such registration while in role
• Minimum of 3-5 years of project management experience, preferably within a start-up or high-growth environment
• Proven track record of successfully managing technical projects from initiation to completion
• Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
• Perform business requirements analysis and design
• Act as the primary liaison between operations leadership and vendors
• Perform gap analysis between physical processes and future operations needs and have the ability to vet project requests and prioritize them accordingly
• Build structured prioritization and change management processes
• Identify and recommend operations improvement opportunities to meet ever increasing business requirements
• Comprehensive computer application skills - Office, Project, CAD
• Cross functional team management experience
• Experience and knowledge of warehouse operations, manufacturing and/or materials handling systems

Nice To Haves

• Experience with ticketing systems or process management tools
• Knowledge of vendor compliance processes
• Relevant experience in E-commerce, supply chain, logistics, or vendor management

Responsibilities

• Prepare, publish, distribute and maintain a project timeline with landmarks for all cross-functional partners
• Create bid packages, negotiate any revisions to vendor bids, and facilitate project scope changes
• Prepare a concise and thorough commissioning plan and acceptance testing, managing commissioning activities of vendors and ensure operations acceptance
• Monitor project progress, incorporate resolutions to potential project delays and communicate project status to leadership on a timely basis
• Ensure smooth and consistent communication and exchanges of data between operations, vendors, and internal partners
• Monitor fulfillment of contract requirements to ensure quality and timeliness of services/deliverables
• Travel as a project manager is required and could range up to 25% depending on the current project assignment(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree