Program Manager, Performance & Transformation | Healthcare Operations

Akido•Los Angeles, CA

1d•$120,000 - $140,000

About The Position

Are you passionate about using technology and AI to transform healthcare from the inside out? As a Program Manager/Operations Architect, you'll partner closely with our Principal Operations Architects to supercharge our healthcare operations — streamlining systems, integrating innovative tools, and freeing up our frontline staff to focus on the highest-impact, most meaningful work. This role has the opportunity to evolve into a management role where you take on managing the functions themselves. This is a hands-on, detail-oriented role for someone who loves getting deep into operational processes, are comfortable with extreme accountability, and turning complex challenges into elegant solutions. If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you.

Requirements

Preferably 4-6 years in a fast-paced, high-growth environment in a builder role or supporting new operation development.
Preferably 3+ years working in outpatient healthcare in a patient-facing or in an operational support role.
Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
Excellent communication and collaboration skills to engage stakeholders across different teams.
Technical curiosity and willingness to learn about new tools and technologies.
Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.

Responsibilities

Partner with Principal Operations Architects to execute a strategic roadmap for operational processes and systems for a given function with the opportunity to eventually manage that function.
Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
Build and maintain detailed process documentation to promote clarity and alignment across teams.
Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
Research and evaluate new tools and technologies relevant to operational workflows.
Support technology assessments and implementation projects in collaboration with IT and product teams.
Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.