Hoag Health System-posted 8 months ago
$55 - $91/Yr
Full-time • Mid Level
Newport Beach, CA
Hospitals

The Program Manager Performance/Quality Improvement is responsible for the advanced planning and analytical consulting to the administrative and managerial staff of the department to ensure that the projects and priorities of continuous improvement are carried out to completion. The Program Manager is also responsible for establishing and continuing effective operational improvement efforts to ensure the development and growth are both efficient, effective, and established on sound processes. Interacts daily with leaders, to identify, define and manage opportunities to improve strategic, financial and operation performance for continuous improvement while helping create a strategic approach to produce and establish extraordinary improvement as a foundation for continued growth.

  • Rally the leaders in a spirit of continuous improvement and energize the continued rapid growth and expansion.
  • Track department formation, lead programs and projects, and help organize and lead efforts for improvement and growth.
  • Establish and continue effective quality improvement efforts to achieve organizational performance goals and national top decile performance in clinical excellence.
  • Apply Lean, Six Sigma, and other quality improvement methodologies to deliver results.
  • Coach and train teams in the utilization of improvement tools and implementation of improvements.
  • Manage plans and develop guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals.
  • Collaborate to lead and organize efforts for continuous clinical improvement.
  • Bachelor's degree in Industrial Engineering, Business/Healthcare Administration, Life Sciences or equivalent Medical Foundation, Physician Practice or Health Plan related experience.
  • Advanced training or experience in performing statistical, financial and strategic analysis.
  • Five years experience in performance/process improvement projects including but not limited to Lean, Six Sigma methodologies.
  • Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA.
  • Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
  • Master's degree in Industrial Engineering, Business/Healthcare Administration, or Public Health.
  • Consulting experience.
  • Experience managing healthcare-related projects and familiarity with healthcare provider industry.
  • Seven-years experience in performance/process improvement projects preferred.
  • Master's degree in Healthcare Administration or Public Health preferred.
  • Equal Opportunity Employer
  • Work environment free of discrimination and harassment
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