Program Manager - PCS Administration - FT - Day

Stormont Vail Health•Topeka, KS

14d•Hybrid

About The Position

Plans, directs and coordinates nursing department(s) to maintain standards of patient care and is responsible for the organization of services and systems necessary for a multidisciplinary approach to care. Duties include but are not limited to process improvement, Shared Governance council involvement, education, physician/provider relations, nursing/ancillary relations and optimizing clinical applications for specific workflows. This position is also responsible for aggregation and analysis of the department data. The Program Manager assists the Department Directors and Managers, in advising medical staff and administrators in matters related to patient care. Provides clinical leadership for assigned clinical departments to promote excellence in patient care. This position will have assistance and support from the department Directors and Managers on position responsibilities. The Program Manager will work closely with department leadership on the planning, development and implementation of process improvement initiatives. He/she will work in collaborative with a multidisciplinary team as the lead contact for projects involving clinical processes and practices. The delivery of professional nursing care at Stormont Vail Health is guided by Jean Watson's Theory of Human Caring and the theory of Shared Governance, both of which are congruent with the mission, vision, and values of the organization.

Requirements

Bachelor's of Science in Nursing (BSN). Meets educational preparation or other qualifications within specified time frames as determined/outlined by Department Director.
3 years Nursing experience.
Experience with performance improvement, quality management and standards compliance.
LEAN is preferred.
1 year Management experience.
Registered Nurse - KSBN Required
Basic Life Support - BLS Required within 90 days.
Demonstrated success in clinical practice and team building.
Ability to lead through influence in a complex system environment. (Required proficiency)
Well-developed interpersonal skills and the ability to relate to individuals and groups of people at all levels in the organization. (Required proficiency)
Good organizational skills and the ability to coordinate and delegate work assignments; to set priorities and accomplish a wide variety of tasks. (Required proficiency)
Ability to compile, analyze and present data. (Required proficiency)
Knowledge of the administrative, professional and clinical organization of Stormont Vail Health. (Required proficiency)

Nice To Haves

Experience with Microsoft Suites including Visio.

Responsibilities

Coordinating patient care management across the continuum of care, including planning and implementing of clinical protocols/practice management guidelines, monitoring care of patients by department rounds.
Recommends changes in policies/procedures of departments/areas of responsibility to assure continued quality of care and adherence to standards of care for patients.
Provides/Organizes outreach education to other community groups as directed by department leadership.
Responsible for the compilation and analysis of data, which supports quality and performance improvement in order to fulfill regulatory commitments.
Enters information into national registries and databases as determined by the organization. with accuracy and efficiency.
Evaluates the performance of care and treatment of patients.
Provides for effective problem resolution/process improvement within established guidelines.
Provides and maintains effective communication with other members of hospital administration, department heads, medical staff and the community.
Analyzes data, conducts in-depth process reviews with stakeholders to identify opportunities to improve quality outcomes.
Identifies challenges and barriers to performance improvement and works collaboratively to find successful solutions.
As a subject matter expert, provides evidence based, best practice guidance to facilitate promotion of positive patient outcomes, educates stakeholders on quality measures, gaps in care delivery and opportunities for process improvement.
Functions as a member of an integrated multidisciplinary professional team in the ongoing accurate assessment of current processes and practices.
Acts as a resource to all members of the health care team related to provision of care, enhancing assessment skills of others, establishment of appropriate care standards, and determination of realistic goals for optimal patient outcome.
Ensures that materials are standardized and consistent with best practice standards and clinical pathways in place.
Accountable for working with physicians and staff to continuously re-evaluate as needed to maintain high quality of care standards.
Leads department metric data outcomes and areas of improvement.
Accountable for key performance measures as established by all governing and accrediting bodies.
Works with the interdisciplinary team to identify and track key performance measures.
Participates in staff education as needed for new process implementations and procedure changes.
Creates and maintains an overall training schedule for on-going and new hires.
Works closely with department manager to identify education needs and to develop appropriate actions plans.
Regularly attends monthly meetings that involve improvement efforts.
Maintains flexible work hours to accommodate patients and physicians.
Communicates and enforces hospital and departmental policies and procedures.
Teaches TJC standards (i.e. universal protocols, medication safe policies).
Educates and monitor outcomes for NDNQI nurses (HCAHPS) sensitive indicators
Evaluates the effectiveness of the department programs, provides feedback and offers suggestions for improving or revision.
Participates in Shared Governance Councils.
Participates in the development and revision of departmental policies and procedures.
Serves as liaison between IS and patient care staff including physicians with user concerns regarding EPIC and work to resolve their issues
Demonstrates knowledge of the Kansas State Nurse Practice Act and follows the statues and regulations therein.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned