Program Manager (Outreach & Engagement)

FedWriters, Inc.

80d

About The Position

FWI is building a team to establish and sustain an efficient Outreach and Engagement (O&E) program that delivers timely, innovative solutions ensuring quality-of-life information reaches military audiences while providing IT, cybersecurity, and data operations services to support the Military Community and Family Policy (MC&FP) enterprise operations. This position will manage daily operations, lead a cross-functional outreach team, and serve as the primary liaison to government stakeholders for all communications-related matters. This position will also be responsible for planning, performance oversight, personnel management, and the development of innovative, data-driven outreach strategies that support mission goals. FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

• Active Secret clearance required.
• A minimum of a bachelor's degree related to O&E, public relations, marketing, communications, or other field related to work under this requirement.
• A minimum of eight years of experience in managing Government communications, corporate communications, or marketing communications including stakeholder management and maintaining internal and external relationships.
• A minimum of five years' experience in O&E management in brand and content development, public relations, strategic planning, and web and social media operations.

Nice To Haves

• A minimum of five years’ experience with web CMS, UI/UX testing and curation, and ad campaign management.
• A minimum of five years of experience developing targeted campaigns for a user base of 1M or greater.
• Possess a current PMI PMP certification or Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management.

Responsibilities

• Oversee day-to-day outreach and engagement operations, including content development, public relations, digital engagement, and stakeholder communications.
• Manage outreach schedules, team assignments, and program deliverables to ensure on-time, high-quality execution.
• Lead development of integrated communications strategies, targeted campaigns, and user-centered messaging across web, social media, and traditional channels.
• Supervise a multidisciplinary team of writers, designers, strategists, and analytics professionals.
• Direct the implementation of media monitoring, social listening, performance analytics, and campaign reporting.
• Collaborate with government stakeholders to shape strategic messaging and support program goals through high-impact communications.
• Provide timely recommendations and responses to government representatives regarding outreach planning, personnel, and campaign performance.
• Ensure full accessibility compliance with Section 508 and Web Content Accessibility Guidelines (WCAG).

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees