Program Manager, Office of Mental Health (OMH) Supported Housing Program

About the position

The Program Manager at CAMBA is responsible for overseeing the Office of Mental Health Supported Housing Program, which provides scattered site housing to individuals with serious mental health issues. The role involves maintaining professional relationships with clients, ensuring compliance with contract requirements, and managing day-to-day activities of staff. The Program Manager will also be involved in training staff, preparing reports, and implementing quality assurance measures to ensure quality service delivery to clients.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Understand all aspects of contract requirements and communicate this understanding to staff.
• Comply with all Federal, State, City and CAMBA security and privacy policies.
• Make recommendations to the Senior Program Director regarding organizational policies, procedures, and protocols.
• Confer with the Program Director on programmatic and operational matters.
• Clearly communicate CAMBA’s and funders’ policies, requirements, guidelines, and program performance targets to staff.
• Train staff in program responsibilities, processes, and procedures.
• Collaborate with staff to set realistic weekly and monthly performance targets.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• Conduct periodic internal file review and implement Quality Assurance measures.
• Prepare contract reports and statistical information for management and funder use.
• Complete program forms and reports for finance, payroll, and human resources departments.
• Collaborate with staff on programmatic improvements.
• Organize onsite and off-site training opportunities for professional development of staff.
• Attend and represent the organization at staff, funder, and external agency meetings.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Ensure compliance with CAMBA’s and funders' policies and rules.
• Ensure that any disciplinary action follows CAMBA’s disciplinary policy and procedure.
• Ensure that all goals, targets, and performance outcomes are met.
• Develop and implement Quality Assurance measures.
• Ensure the accuracy and timeliness of all reports.
• Review and submit monthly and/or annual reports to funders.
• Analyze program and demographic data for improvements.
• Communicate with peers on client progress and best practices.
• Conduct regular staff meetings.
• Report significant events to the appropriate Senior Vice-President/Executive Vice-President.
• Make firing recommendations in consultation with Human Resources.

Requirements

• Bachelor’s degree (B.A.) and 2 years of applicable experience.
• Relevant experience in a mid-sized organization (250+ employees).
• Knowledge about and ability to work closely with persons who are chronically homeless or have mental health issues.
• Familiarity with prevention services.
• Excellent written & verbal communication, and interpersonal skills.
• Computer literacy in Microsoft Office Suite products.
• OMH Fingerprinting (Required)

Benefits

• Health insurance
• Dental insurance
• 403(b) retirement plan with employer match
• Paid time off (vacation, personal, and sick time)
• Paid holidays