Program Manager of Enhanced Family Care

Moore Center Services, Inc.•Manchester, NH

11d•$22

About The Position

Position Summary: The Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally will ensure compliance with the He-M 1001 regulations.

Requirements

Bachelor’s degree preferred
A minimum of two years of direct or related experience required
Proficiency in Microsoft Office Suite and database systems
Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required
Demonstrate a commitment to The Moore Center’s values
Comply with all state, agency and department policies and procedures; possess understanding of state regulations
Ability to work independently and as part of an inter-disciplinary team
Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives
Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
Demonstrate excellent verbal and written communication skills; provide well written reports and documentation
Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
Demonstrate mediation skills and the ability to provide positive intervention in crisis situations
Ability to represent the Residential Department, the Area Agency and the state in a positive manner

Responsibilities

Hire, train and supervise direct support professionals associated with programs on your caseload in compliance with applicable regulations
Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services
Work with provider to identify and report behavioral and medical issues in a timely manner
Oversee care provided to client by subcontracted provider
Review paperwork for compliance of related state regulations such as Hem 507 and 1001, as well as internal policies of the Agency
Monitor provider residences for compliance of fire safety regulations
Prepare certified homes for state inspections and coordinate any plan of correction in conjunction with the Manager of Certification
Establish client goals and objectives based on evaluations and in conjunction with the individual and the team
Attend Service Agreement meetings and other meetings related to the individual and/or placement
Ensure dissemination of client information to other service team members
Institute services based on the individualized budget, residential proposal and the Annual Service Agreement of each individual
Work with providers and Nursing Department to address follow-up on medical and quality assurance issues
Ensure that Agency information is shared with providers
Provide on-call coverage as assigned
Provide crisis intervention and problem solving
Participate with team to interview and vet potential providers
Participate in all aspects of client moves, i.e. identify provider, set up placements, complete accompanying paperwork, coordinate client move, and monitor placement
Provide emergency support for providers when necessary
Ensure initial and/or yearly trainings are completed by providers
Ensure providers are in compliance with the terms of the annual contract
Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions
Complete other duties and responsibilities as assigned