Program Manager of Complaints and Grievances - RN - THPG

#REF! • Dallas, TX

14d • Remote

About The Position

Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports patient safety and risk management initiatives, ensuring regulatory compliance and driving high reliability practices.

Requirements

• Bachelor’s in Nursing or related clinical field (Master’s preferred)
• 5+ years in clinical healthcare, including 3+ in risk/patient safety
• RN or other clinical license required
• Experience leading inter-professional teams
• RN (Registered Nurse) or other clinical healthcare license
• CPHQ – Certified Professional in Healthcare Quality
• CPPS – Certified Professional in Patient Safety
• CPHRM – Certified Professional in Healthcare Risk Management
• CRM – Certified Risk Manager

Nice To Haves

• Familiarity with High Reliability Organization (HRO) principles

Responsibilities

• Lead investigations into patient complaints and grievances
• Analyze medical records, interview staff, and compile timelines
• Educate staff on patient safety, risk management, and HRO principles
• Collaborate with committees and task forces to implement safety initiatives
• Prepare reports and visualizations for leadership and board presentations
• Ensure compliance with national, state, and local healthcare regulations
• Trend and manage complaints, potential compensatory events, and feedback
• Analyze data to identify harm reduction strategies
• Build strong relationships across departments to enhance communication

Benefits

• Remote flexibility with meaningful onsite collaboration
• Autonomous work environment
• Opportunity to impact patient safety across a large network
• Supportive leadership and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees