Program Manager (NHO), IT Services

Amazon-posted about 1 year ago
$66,800 - $142,800/Yr
Full-time • Mid Level
Arlington, VA
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Program Manager (NHO) for IT Services at Amazon is responsible for leading and managing complex, enterprise-wide programs that enhance the New Hire Onboarding experience. This role focuses on delivering a defect-free, self-service IT onboarding process, collaborating with various teams to ensure seamless integration and customer satisfaction. The Program Manager will navigate ambiguity, balance business needs with technical requirements, and drive continuous improvement in customer experiences.

  • Lead and manage complex, enterprise-wide programs from initiation to closure, ensuring successful delivery within agreed-upon success measures, budget, schedule, and quality standards.
  • Conduct comprehensive requirement gathering, scoping, project approval, planning, and verification of strategic goals.
  • Develop gap analyses, functional specifications, program schedules, and milestones.
  • Assemble diverse program teams, assign responsibilities, and foster an inclusive and collaborative environment.
  • Assess costs, benefits, and risks, and proactively identify and mitigate high-priority issues through effective action and appropriate escalation.
  • Balance business needs with technical and security requirements, ensuring seamless integration.
  • Communicate goals, responsibilities, issues, and status effectively to customers, stakeholders, and senior leadership.
  • Lead and streamline the transition of NHO programs and services into production; build and deploy feedback mechanisms for continuous improvement.
  • Build strong, trusting relationships with stakeholders and service owners, fostering a culture of collaboration and inclusivity.
  • Drive simplification and efficiency in existing mechanisms and services working towards unblocking innovation and reduce time to market.
  • Publish accurate and concise reports on time, maintaining transparency and accountability.
  • Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
  • 4+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • Proven experience managing large, cross-functional IT projects and/or programs starting from requirements definition through solution delivery
  • SQL scripting working knowledge coupled hands on data analysis experience
  • Demonstrated ability to think creatively, apply strong analytical and problem-solving skills, and thrive in ambiguous situations
  • Strong attention to detail and exceptional written and verbal communication skills, with the ability to effectively communicate with individuals from diverse backgrounds and technical proficiencies
  • Ability to influence, negotiate, and build collaborative relationships with internal and external partners, contractors, and vendors
  • Strong record in leading teams distributed across multiple regions and time zones.
  • Experience delivering cross-functional programs spanning outside of IT
  • Experience with networking, edge computing, cloud and/or end user computing
  • Previous experience as a business analyst, identifying and prioritizing leading customer issues to communicate with senior leadership on improvement opportunities
  • 5+ years of driving end to end delivery, and communicating results to senior leadership experience.
  • Medical, dental, and vision insurance
  • 401(k) retirement savings plan
  • Paid time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Flexible work hours
  • Professional development opportunities
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