Program Manager - Naturopathic Doctor Team

Nutrafol

10d•Remote

About The Position

The Naturopathic Doctor (ND) Team Program Manager is a versatile, technically fluent professional who thrives at the intersection of systems, data, and execution. You are energized by complex problem-solving and enjoy diving into systems and tools, coordinating work across teams, and taking initiatives from early concepts through execution and completion. In this role you will help shape, deliver, and maintain the programs, systems, and workflows that support Nutrafol’s wellness coaching subscription benefits and customer-facing experiences. Reporting to the Director of Naturopathic Doctors and Clinical Education, you will balance hands-on execution with program-level ownership and cross-functional coordination — ensuring initiatives are well-planned, aligned, and delivered in an environment where priorities can shift. You will work closely with teams including Digital Product, Retention/Lifecycle, Loyalty, Customer Experience, Research & Innovation, Product Development, Engineering, and Data Analytics, supporting both day-to-day program delivery and the longer-term evolution of how ND offerings scale.

Requirements

5+ years of experience in program management, technical operations, systems-focused roles, or other cross-functional roles within a scaling organization.
Strong technical fluency, including experience owning, and operating tools such as scheduling or consultation platforms, customer service systems, and data/reporting tools, paired with curiosity and learning agility to research new technologies as systems evolve and lead implementation. (Current tools include: Zendesk, Asana, Jira, Zapier, Acuity)
Ability to analyze complex workflows, identify opportunities for improvement, and design practical, scalable ways of working.
Capability to take initiatives from idea to execution, including planning, cross-functional coordination, and follow-through to completion
Experience owning and evolving operational analytics and data collection systems, with a focus on metric definition, data integrity, and actionable reporting.
Comfort working across disciplines—including Product, Engineering, Data, IT, and Customer Experience—to align stakeholders, clarify ownership, and move work forward.
Strong analytical and communication skills, with the ability to translate technical and operational concepts for diverse audiences.
Comfort working in ambiguity, shifting priorities, and evolving environments, with the ability to make progress even when the path forward is not fully defined.

Responsibilities

Own and optimize the ND Team’s technical ecosystem and customer-facing services — including scheduling and consultation platforms, customer service tools, data and reporting systems, and emerging AI-enabled tools — ensuring systems are reliable, integrated, and scalable.
Lead initiatives to bring new customer-facing projects to life and optimize existing customer-facing services.
Research, evaluate, and implement new tools, automations, and workflow improvements that increase operational efficiency and support new initiatives, in alignment with company policies and regulatory standards.
Oversee day-to-day technical and operational workflows, actively supporting issue resolution and facilitating handoff to appropriate teams as needed.
Analyze end-to-end workflows to identify inefficiencies, risks, and opportunities, and design scalable solutions supported by clear operational standards and procedures.
Lead ND-specific technical and operational projects end to end, including planning, timelines, and execution, under the guidance of the Director.
Coordinate and contribute to cross-functional initiatives — such as integration and expanded delivery of ND-developed, customer-facing content — partnering with teams that own execution and ensuring ND Team operational needs are represented.
Oversee accurate tracking and reporting of ND Team performance metrics, maintaining data integrity and expanding reporting capabilities in collaboration with the Data & Analytics team.
Collaborate with the Director of Naturopathic Doctors and Clinical Education to translate operational data into insights and recommendations that guide prioritization and strategic decision-making.
Support operational enablement for a large contractor-based workforce by overseeing appropriate tool usage, supporting training efforts, and assisting with contractor oversight.