Program Manager - MST Irving

NORTH TEXAS BEHAVIORAL HEALTH AUTHORITY•Dallas, TX

1d•$75,000 - $80,000

About The Position

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. Essential Duties and Responsibilities: This position’s actions and work must align with NTBHA values and goals, regulations, and policies and procedures, and meet all documentation standards and regulatory requirements. The position requires excellent organizational and clinical skills to provide consultation and oversight of the MST Therapists. This position is responsible for maintaining data in MSTI and SharePoint to meet the requirements of the grant and to complete any reports by deadlines given. MST Program Manager will be responsible for help supervising the day-to-day functions of MST Therapists. The MST Program Manager will be responsible for going over monthly staff self-evaluations and giving personalized feedback. The role of the MST Program Manager is to train and educate the MST Therapists on the essential skills for their positions, monitor their performance, and provide first-line consultation on the execution of their work. MST Program Manager will actively participate in clinical case supervision staffing to determine best treatment for recovery. Work involves consultation recommendations for the MST Team with the assistance of the MST Expert Consultant. Recommendations for treatment and follow up community-based services, including medical, social, educational, financial, and other appropriate supports that are consistent with the individual’s recovery goals as needed. This position may provide individual and family therapy, crisis intervention, skills training, case management, and case monitoring as a back-up to the MST Therapists. Targeting identified family & individual risk and needs relative to reducing recidivism, hospitalization and/or homelessness will be central. MST Program Manager regularly reviews MST Therapists schedules as well as client documentation to evaluate and provide instruction as to quality of work, timeliness of work, training needed, and giving clinical supervision feedback to MST Therapists. MST Program Manager will help screen for program referrals and maintain waitlist for program and complete weekly check-ins for those on the waitlist. MST Program Manager will assist with MST interviews as needed. MST Program Manager will assist with outreach and help with scheduling event coverage as needed. MST Program Manager will collaborate and work effectively with internal and external departments, such as QMHP/Care Coordinator, law enforcement, juvenile probation, local ISDs, state and local hospitals, and community agencies and organizations. MST Program Manager will assist the MST Director with implementation of the MST program by making sure the MST Therapists are meeting fidelity to the MST Model and Addressing any Clinical and Administrative barriers with the team. MST Program Manager will carry clinical and administrative supervisory responsibilities for 1-2 MST teams of 2-4 therapists each. MST Program Manager will conduct weekly group supervision and training for MST team to assure adherence to MST principles and the MST analytic process, and to assure clinician competency in implementation of interventions. MST Program Manager will conduct individual supervision as needed to target clinician competency needs and to remove individual barriers to effective implementation of MST treatment. MST Program Manager will ensure availability of clinical and administrative support to clinicians 24 hours/day, 7 days/week. MST Program Manager will collaborate with stakeholders, both external in the community and within the provider agency. MST Program Manager will generate and manage case referrals and manage clinician caseloads. Manage and report data on clinical outcomes and program practices. MST Program Manager at times can have a caseload of 1-2 families, as required to address program needs. Requires cellular availability after hours and flexible work hours to meet program needs.

Requirements

Master of Arts or Master of Science (MA or MS)
Must be licensed as an LCSW, LPC, or LMFT and in good standing with the state of Texas
Must have familiarity with DSHS rules and guidelines with respect to eligibility screening and availability or DSHD-funded substance use disorder treatment services
Must possess and maintain a valid Texas Driver's License and automobile liability insurance, with a good driving record
Minimum of two years of experience in outpatient mental health working with individuals having severe persistent mental illness and substance use disorders that includes crisis services
Knowledge of issues related to the program area
Foster teamwork and provide leadership with good communication skills and positivity
Knowledge of rules, regulations, and other guidelines of HSC/DSHS, Knowledge of DSM 5 Criteria
Create, analyze, prepare, and maintain records, files, documents, reports, and correspondence
Knowledge of the various community resources and providers within the NTBHA service area including (but not limited to) supportive housing and employment, shelters, food banks, social service agencies, charities, medical and behavioral health providers, and other resources for the indigent population
Work autonomously and make decisions consistent with applicable rules, regulations, policies, and procedures
Communicate effectively and use effective interpersonal skills to communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication
Constructively and efficiently work with other professionals and staff, community representatives, persons with disabilities, and family members
Foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines

Nice To Haves

Prior supervisory experience is preferred
A minimum of 2 years’ experience working with youth and families is preferred
Knowledge and training in Family Systems/Systemic Therapy is a plus
Knowledge in SUD and MH treatments
Knowledge and training in social ecological theory and application, CBT, and Behavioral therapies
Experience in case conceptualization
Assess situations to determine the importance, urgency, and risks, and make decisions which are timely and in the best interest of NTBHA
Assess problem situations, identify causes, generate possible solutions, make recommendations, and resolve the problem

Responsibilities

Provide consultation and oversight of the MST Therapists
Maintaining data in MSTI and SharePoint to meet the requirements of the grant and to complete any reports by deadlines given
Help supervising the day-to-day functions of MST Therapists
Going over monthly staff self-evaluations and giving personalized feedback
Train and educate the MST Therapists on the essential skills for their positions, monitor their performance, and provide first-line consultation on the execution of their work
Actively participate in clinical case supervision staffing to determine best treatment for recovery
Work involves consultation recommendations for the MST Team with the assistance of the MST Expert Consultant
Recommendations for treatment and follow up community-based services, including medical, social, educational, financial, and other appropriate supports that are consistent with the individual’s recovery goals as needed
Provide individual and family therapy, crisis intervention, skills training, case management, and case monitoring as a back-up to the MST Therapists
Regularly reviews MST Therapists schedules as well as client documentation to evaluate and provide instruction as to quality of work, timeliness of work, training needed, and giving clinical supervision feedback to MST Therapists
Help screen for program referrals and maintain waitlist for program and complete weekly check-ins for those on the waitlist
Assist with MST interviews as needed
Assist with outreach and help with scheduling event coverage as needed
Collaborate and work effectively with internal and external departments, such as QMHP/Care Coordinator, law enforcement, juvenile probation, local ISDs, state and local hospitals, and community agencies and organizations
Assist the MST Director with implementation of the MST program by making sure the MST Therapists are meeting fidelity to the MST Model and Addressing any Clinical and Administrative barriers with the team
Carry clinical and administrative supervisory responsibilities for 1-2 MST teams of 2-4 therapists each
Conduct weekly group supervision and training for MST team to assure adherence to MST principles and the MST analytic process, and to assure clinician competency in implementation of interventions
Conduct individual supervision as needed to target clinician competency needs and to remove individual barriers to effective implementation of MST treatment
Ensure availability of clinical and administrative support to clinicians 24 hours/day, 7 days/week
Collaborate with stakeholders, both external in the community and within the provider agency
Generate and manage case referrals and manage clinician caseloads
Manage and report data on clinical outcomes and program practices
At times can have a caseload of 1-2 families, as required to address program needs