Program Manager - Mobile Crisis Response Program

Village Behavioral Health • Richmond, VA

1d • Hybrid

About The Position

Village Behavioral Health (VBH) is a licensed behavioral health organization providing residential facilities and mobile crisis intervention services. Our mission is rooted in the belief that "it takes a village" to foster healing, stability, and recovery. We are dedicated to delivering high-quality, person-centered, trauma-informed care to individuals experiencing behavioral health crises throughout Region 4 of Virginia.

The Program Manager - Mobile Crisis Services serves as a vital role to our Comprehensive Mobile Crisis Response Program overseeing compliance, documentation, staffing, SOP development and implementation, high-risk escalations, and administrative support.

Hybrid - In Office, Field, Remote
25-50% Travel Required

Requirements

• Master's degree in Human Service, Social Work, Psychology, or similar discipline.
• 6+ years' experience in behavioral health crisis intervention field.
• 3+ years' experience in leadership role within behavioral health field.
• Experience with Mobile Crisis Response programs.
• Ability to be on call 24/7 (with exclusion of PTO days)
• Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws.
• Valid Driver's License with acceptable driving record and reliable transportation.
• Ability to be an agile team player and serve various functions of program demands.
• Proficient with Microsoft Office 365 and computer/mobile device functions
• Effective written and verbal communication skills amongst various demographics
• Ability to obtain CPR/First-Aid Certificate, MCR Certificate, and Crisis De-escalation Certificate
• Experience and/or ability to manage and train employees on EHR systems

Nice To Haves

• 10+ years in behavioral heath crisis intervention services
• 6+ years leadership experience in behavioral health/crisis intervention field

Responsibilities

• Ensures all components of the Mobile Crisis Response Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
• Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
• Provide 24/7 on-call support to MCR team.
• Develop, implement, and update crisis response procedures and safety protocols.
• Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
• Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
• Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
• Monitor response coverage, response times, and service quality to identity areas of opportunity.
• Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
• Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
• Develop strategy to expand program coverage areas and improve service delivery.
• Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
• Contribute to overall development of policies and standard procedures to meet agency objectives and standards.

Benefits

• We offer all full-time employees the opportunity to enroll in our comprehensive benefits package (including medical, dental, and vision coverage, life insurance, & 401k), PTO including paid holidays, & professional development assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager