Program Manager Mecklenburg (Including High School Bigs)

Big Brothers Big Sisters of Central Carolinas•Charlotte, NC

13d•Hybrid

About The Position

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Program Manager Mecklenburg (Including High School Bigs) to join our team in our Charlotte, NC Hybrid-office. This person will be responsible for cultivating strong partnerships with school stakeholders, ensuring program fidelity, and driving positive youth outcomes. Additionally, the Manager provides direct supervision and professional development for up to three Master’s-level student interns, and three indirect reports offering coaching, assigning caseloads, and supporting their growth through structured guidance and real-time feedback. The Manager holds primary responsibility for the strategic oversight, execution, and continuous improvement of the High School Bigs program within Big Brothers Big Sisters of Central Carolinas (BBBSCC). This role ensures comprehensive management of all aspects of the program—including volunteer and youth recruitment, enrollment, matching, and ongoing match support—while maintaining alignment with BBBS national standards and local objectives. This role will report to the Director of Enrollment and Partnerships.

Requirements

Bachelor's degree in social work, human services, education, or related field.
Minimum 5 years of direct service experience with youth and volunteers.
Strong background in mentoring programs and positive youth development.
Excellent written and verbal skills, strong customer service orientation
Effective team management, coaching, and training abilities
Strong project management, time management, and attention to detail
Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms (Matchforce preferred)
Ability to work effectively with diverse individuals and groups
Analytical mindset, with ability to resolve conflict and assess needs quickly
Must maintain discretion and ethical standards in all interactions
Must have reliable transportation, valid driver's license, and meet insurance requirements
Hybrid office/home-based role with travel to assigned school sites in Mecklenburg County.
Must have a valid driver’s license, reliable transportation, and meet minimum state automobile insurance requirements.
Must be available up to 2 Saturdays per month and for evening events as needed.

Nice To Haves

Master's in Social Work degree and/or advanced training in youth development.

Responsibilities

Assist the Director of Enrollment and Partnerships in tracking individual and team performance through review of individual and team metrics.
Oversee High School Bigs program, ensuring successful implementation and continuous improvement.
Directly supervise student interns.
Facilitate Site-Based team meetings in collaboration with Cabarrus Program Manager to monitor and support staff development and performance.
Provide coaching, feedback, and support to direct/indirect reports in handling sensitive volunteer and family situations.
Coordinate and implement the High School Bigs program (serving elementary school-aged Littles and high school-aged Bigs) in collaboration with school partners.
Participate in meetings with school staff to plan, assess, and refine program operations.
Develop and lead volunteer and youth recruitment strategies with all partner liaisons and school staff.
Conduct volunteer/youth orientations, interviews, assessments, and match development plans.
Make match decisions and facilitate initial match meetings.
Monitor match relationships and provide ongoing support and coaching to ensure long-term success.
Maintain documentation in Matchforce to meet compliance standards.
Regularly review client/volunteer documentation of direct and indirect reports for Quality Assurance compliance with agency and federation requirements for processing and documentation of volunteers and families.
Provide feedback verbally and in writing on a regular basis and as needed to improve performance and teamwork.
Ensure all child safety and risk management protocols are applied throughout job function.
Collect and report required data including YOS, COS, SOR, demographics, and match outcomes.
Utilize data to assess performance and support continuous program improvement.
Support strategic recruitment and retention goals for volunteers and youth.
Collaborate with agency leadership to align team goals with organizational priorities.
Represent BBBSCC in the community, fostering professional relationships with external partners.