Program Manager, Major Deployments - Utilities (Houston, TX)

Skydio • TX

86d • $161,500 - $204,000

About The Position

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. Skydio is seeking a driven, customer-facing Program Manager with a deep sense of ownership to lead implementation and delivery for our Energy and Utility customers. As part of our Customer Success team, you will serve as the primary liaison for these customers and be accountable for the overall success of our programs, including cost, performance, scheduling, planning, technical execution, risk management, and problem-solving. This role demands both technical curiosity and strong program discipline. You will need to quickly learn complex concepts, dive into details to identify dependencies, and proactively manage risks. Your ability to combine technical understanding with solid program management skills will be critical to achieving successful outcomes for our customers. Deep experience in the Energy or Utility sector is essential. Beyond your core responsibilities, you will have opportunities to contribute to a wide range of technical initiatives across Skydio. You will work in a fast-paced, high-activity environment and must be comfortable managing multiple projects and navigating ambiguity. You will collaborate closely with teams across Customer Success, Technical Support, Product, Marketing, Development, and Engineering, all working toward a shared goal of delivering cutting-edge autonomous drone solutions.

Requirements

• Experience as a customer-facing professional services / program manager / customer success, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.
• Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Energy/ Utility field.
• Experience with Energy and Utility customer Unmanned Aircraft Systems and related software development.
• Energy/ Utility Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently.

Responsibilities

• Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.
• Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success.
• Manage production and implementation programs against cost, schedule and technical requirements.
• Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.
• Establish relationships with the Energy/ Utility customer and be technical enough to build & drive plans with Skydio’s engineering team’s to meet milestones.
• Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
• General support of go-to-market & business activities as required.

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
• Relocation assistance may also be provided for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees