Program Manager, Learning & Development, Amazon Fresh Learning & Development

Amazon•Austin, TX

About The Position

The Amazon Fresh Learning & Development team drives operational excellence through innovative, scalable training solutions. We're seeking an exceptional Program Manager to join our dynamic, fast-paced environment where we constantly raise the bar on talent development. In this role, you'll design and deliver impactful learning programs that empower Associates and Leaders across our Grocery operations. You'll collaborate with cross-functional teams, using data and technology to create experiences that enhance performance and support Amazon's customer-centric mission. As a key team member, you'll navigate a complex, matrixed organization to continuously improve our learning content and processes. At Amazon, we're working to be the most customer-centric company on earth and in this role, you'll have the opportunity to shape the future of one of Amazon's fastest-growing businesses. If you're passionate about developing people, thrive in ambiguity, and want to make a significant impact on our grocery operations, we want you on our team. Join us in making history at Amazon Fresh.

Requirements

3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
1+ years of instructional design experience (Articulate, Vyond, Adobe, Camtasia or other video/graphic design software)
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Completed bachelor’s degree in relevant fields such as business, education, instructional design, or organizational development

Nice To Haves

Operational experience, either inside or outside Amazon
Experience with learning management systems (KNet, Amazon Learn) or other online remote learning platforms.

Responsibilities

Leading the end-to-end development and implantation of learning programs that drive operational excellence across multiple grocery businesses
Design eLearning modules, knowledge assessments, and other performance support resources.
Designing and implementing measurement strategies to evaluate program effectiveness and drive continuous improvement
Building and maintaining strong partnerships with stakeholders across regions and functions to align learning solutions with business priorities
Creating scalable mechanisms for program adoption, quality control, and impact measurement
Managing cross-functional projects through all stages from initiation to closeout
Developing data-driven insights to inform program strategy and demonstrate business impact
Championing associate development needs while balancing business requirements and operational constraints