Program Manager IV, Appointing System Optimization- Epic/Cadence

Kaiser Permanente-posted 2 months ago
Mid Level
Portland, OR
Ambulatory Health Care Services
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The Program Manager IV, Appointing System Optimization position will seek opportunities and effective strategies for improvement with a focus on improving member experience. This role is a liaison and support person between our clinical needs, contact center needs and IT, specific to our appointing and scheduling workflows. Work heavily in EPIC, primarily Cadence and MyChart, to identify ways to make it easier for our patients to get appointments through our call center and online.

  • Manages medium-to-large scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions.
  • Leads the work of program teams by coordinating and monitoring internal and/or external resources.
  • Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies.
  • Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures.
  • Ensures the alignment, buy-in, coordination, and support of diverse program stakeholders.
  • Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.
  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise.
  • Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects.
  • Collaborates cross-functionally and/or externally to achieve effective business decisions.
  • Supports the development of work plans to meet business priorities and deadlines.
  • Identifies and capitalizes on improvement opportunities across teams.
  • Develops, analyzes, and manages increasingly complex program plans.
  • Manages and monitors program financials for medium-to-large-scale programs.
  • Drives allocation of resources, establishes schedules, and task assignments.
  • Requests and coordinates internal and/or external resources based on team member skills and program demands.
  • Communicates tough issues to stakeholders while maintaining an independent opinion.
  • Minimum one (1) years experience in a leadership role with or without direct reports.
  • Bachelors degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience.
  • Change Management
  • Negotiation
  • Applied Data Analysis
  • Financial Acumen
  • Conflict Resolution
  • Managing Diverse Relationships
  • Project Management
  • Project Management Tools
  • Risk Assessment
  • Quality Assurance Process
  • Service Focus
  • Strategic Program Management
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