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The Program Manager oversees the production of multiple and often simultaneous business critical, and customer-facing projects led by individual project managers on the team. The Program Manager will be responsible for developing and maintaining defined project management processes through the project stages (Initiation, Planning, Executing, Monitoring and Controlling, and Closing). This will include project plan formats, templates, and KPIs as well as working cross-functionally on key handoff documents to streamline internal processes as well as external/customer facing processes and improvements. The Program Manager will drive consistent, standardized processes that allow for effective project completion on time and within budget. The Program Manager will work with leaders to ensure the company’s strategic goals and objectives are met and enhanced through use of the tools, templates and processes that are developed and that key processes are being measured and shared with cross-functional teams and leadership.
