Program Manager III (Project Respond)

Cascadia Health•Portland, OR

1d•$98,646 - $105,689

About The Position

The Project Respond Program Manager works as a member of an interdisciplinary team to implement and monitor the provision of all Project Responds programs including mobile crisis response, emergency department liaison team, and library crisis services. These programs provide risk assessment and crisis stabilization planning for adults and children throughout Multnomah County. This position approaches work with people from a trauma-informed, strength-based, perspective and works in concert with programs in Multnomah County’s Acute Care Continuum. The Program Manager works collaboratively with mental health and physical health care providers, police agencies, emergency departments, school personnel, and other social service agencies to assure the best possible treatment for clients, while supporting a Trauma Informed Care environment. The Program Manager provides general and specific direction to Supervisors and team members, manages all program components, and serves as a back up to those supervised. The Program Manager assures that all program activities are administered in cooperation with Supervisors and Counselors and as directed by the Program Director.

Requirements

A master’s degree in a behavioral science field from an accredited college or university is required.
Must demonstrate the competencies to become credentialed as a Qualified Mental Health Professional (QMHP) as outlined in the Oregon Administrative Rules (OAR).
Three years of post-master’s clinical experience is required.
Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course… OR, must have the ability to travel to multiple locations throughout the Portland Metro area.
Ability to perform CPR, First Aid, and effectively use AED equipment.
CPR/ First Aid certifications are required and must remain current.

Nice To Haves

Four years of supervisory experience highly preferred.
Equivalent combination of education/experience preferably in a non-profit organization.
Understanding of recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based case management philosophies and strategies.
Understand and align with harm reduction philosophies, cultural responsiveness, and trauma informed care.
Knowledge of best practices.
Operate computer hardware and software at a level needed to effectively perform job functions.

Responsibilities

Maintain clinical records in compliance with agency policies and relevant regulations.
Ensure up-to-date documentation for billing, assessments, treatment, and client progress.
Complete EMR using Cascadia software.
Ensure compliance with federal, state, county, and city regulations, as well as internal policies and procedures.
Assist staff with challenging clients and programmatic situations.
Consult with the Program Director, Program Medical Director, Supervisors, and Counselors on treatment decisions.
Monitor program effectiveness, recommend improvements to increase service quality, efficiency, and reduce costs.
Assist in developing and overseeing the program budget to ensure financial stability.
Monitor expenses to ensure the program stays within budget or justify necessary budget deviations.
Help develop policies, procedures, and systems that align with agency goals.
Assess and adjust resources, plans, and systems as needed to meet objectives.
Build relationships with mental health, physical health care providers, and law enforcement, including Multnomah County Library, Unity Center, Providence Medical Centers, and local police.
Represent the program to community stakeholders, maintaining positive relationships with local agencies.
Adapt to a dynamic work environment that frequently changes.
Ensure data collection and reporting requirements are met.
Prepare reports for the Clinical Director, Senior Director, or other stakeholders as needed.
Recommend and implement systems and treatment strategies to reduce costs and improve service quality.
Monitor program expenditures and resources, recommending and implementing efficiency improvements.
Respect client rights, maintain professional boundaries, and adhere to ethical standards.
Follow mandatory abuse reporting laws and HIPAA requirements.
Ensure safety of clients, staff, and property by following safety protocols and regulations.
Complete annual employee training as required by licensing and agency standards.
Attend clinical staffing, leadership, and other supervisory meetings as assigned.
Perform other duties as assigned.
Oversee compliance with federal, state, and local laws governing clinical documentation, service delivery, operational policies, and administrative requirements.
Respect and honor participant rights and responsibilities and demonstrate professional boundaries and ethics.
Maintain knowledge of, review and ensure compliance with all applicable federal, state, county, and city regulations, contract obligations, and internal policies and SOP.
Adhere to mandatory abuse reporting laws and HIPAA requirements.
Attend seminars, training, and other educational opportunities to develop professional skills and abilities.
Assist program leadership in developing and updating policies, procedures, and systems to assure success.
Provide leadership and oversight of program operations, integrating best practices and evaluating services.
Supervise and support Program Supervisors in managing daily activities and ensure smooth operation of all Project Respond programs.
May also supervise clinical staff.
Determine staffing needs, recruit, hire, train, and assess staff performance in collaboration with program supervisors.
Provide supervision and conduct performance reviews.
Take the initiative in thought leadership, innovation, and creativity.
Create, model, and maintain a work culture that supports and values inclusion, equity, and diversity.
Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
Participate in an Administrator On-Call rotation shared between leadership as scheduled.

Benefits

Generous Paid Time Off Package
Full-time employees earn 6 weeks of PTO in their first year!
Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
VSP Vision Discount Plan
403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
Short-Term Disability, Long-Term Disability, and Life Insurance
Paid Bereavement and Jury Duty Leave
Length of Service Award
Voluntary Life Insurance
Supplemental Insurance
Student loan forgiveness options
Wellness Benefits:
Employee Assistance Program (EAP)
Bicycle Reimbursement
Discounted Fitness Memberships
Trauma Support Team