Program Manager III, Selling Partner Experience Governance (SPXG)
About The Position
We are seeking an innovative, entrepreneurial Program Manager to lead design and implementation of program infrastructure for Selling Partner Experience. In this role, you will partner with internal teams to deliver and interpret metrics that improve the experience of our 2M Selling partners worldwide. You'll identify opportunities for enhancement and collaborate with partner teams to implement meaningful changes to Seller applications. Your expertise in data analysis and program management will be crucial as you work across teams to define and measure Efficiency, Adoption, Satisfaction and Effectiveness (EASE) for all Amazon-built Seller experiences. This position requires someone who can think strategically, execute with precision, and build strong partnerships across the organization to drive improvements that make a real difference for our global Selling partners. The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; along with the ability to have a little bit of fun.
Requirements
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Nice To Haves
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
Responsibilities
- Partner with our Analytics team and cross-functional stakeholders to define, measure, and interpret metrics that evaluate Selling partner experiences across Efficiency, Adoption, Satisfaction and Effectiveness dimensions (EASE).
- Partner with internal teams to identify and implement program strategies to address opportunities for improvement in Seller applications.
- Improve Seller experiences by analyzing data patterns, identifying root causes, and recommending solutions that scale across multiple applications.
- Working with our Analytics team, create and maintain program health dashboards that balance protection efficacy with business impact, establishing clear success metrics to track progress and demonstrate results.
- Build and maintain strong relationships with partner teams through effective communication strategies, ensuring alignment on goals and driving consensus on implementation priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
General Merchandise Retailers
Number of Employees
5,001-10,000 employees
