Program Manager II, Relay Product Excellence

Amazon • Atlanta, GA

9h

About The Position

Amazon's Relay Product Excellence team is looking for a Program Manager II with
a strong delivery record and proven project management experience to own
strategic, tactical, cross-functional and technology projects and programs
across multiple verticals. This role requires scoping and creating project
plans, developing processes, coordinating and driving execution, and
communicating to senior management on status, risks and process/product changes.
Cross-team coordination, project management and executive presentation skills
are essential.

The ideal candidate will leverage extensive project management experience,
combined with deep analytical capabilities and a keen sense of innovation, to
lead complex projects from conception to completion. Knowledge of SQL/Python are
great skills to have in this role.

Our organization builds software systems that work across our vendors,
warehouses and carriers to optimize both time and cost of getting the packages
delivered. Our services already handle thousands of requests per second, make
business decisions impacting billions of dollars a year, integrate with a
network of small and large carriers, owner operators and drivers worldwide,
manage business rules for millions of unique products, and improve ordering and
delivery experience for millions of online shoppers.

That said, this remains a fast-growing business and our technical journey only
started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Audit active operations, to a standard you help develop
• Identify trends or obstacles and improvements to processes or controls
• Make recommendations to team managers for input into program and product roadmap discussions

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed