Program Manager II, Prime Video Ads

Amazon • Seattle, WA

1d

About The Position

Want to be part of a team that is helping redefine the future of video
advertising? Prime Video Ads is seeking to hire a Program Manager II to own the
Voice of Customer (VOC) and Voice of Advertiser (VOA) programs.

Video advertising is rapidly evolving as customers shift from traditional linear
TV to streaming, and Prime Video is a major player in this space with strong
reach, exclusive content, and deep audience insights.

As a Program Manager II, you will create and own the strategy for both VOC & VOA
for Prime Video Advertising, delivering full-circle insights across the Prime
Video advertising ecosystem by connecting viewer experience data with advertiser
feedback to inform product decisions that better serve both customers and
advertising partners. You will review feedback across various channels from both
viewers and advertisers, identify top themes, and develop mechanisms to report
and action insights that govern key inputs into our team's strategic planning
and roadmap of initiatives changing how advertisers engage with consumers via
streaming media worldwide. Partnering with Customer Service, Advertiser Support,
Legal, and product teams, your work will be fast-paced, challenging, and varied
as you experiment with new possibilities, take risks, and collaborate with
remarkable people.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Own and oversee PV Ads VOC and VOA programs to inform product, engineering, and go-to-market priorities
• Partner across global customer service, advertiser support, product, and engineering teams to align on objectives
• Communicate insights and program updates to stakeholders at all levels, including senior leadership
• Leverage AI and automation to scale insights through automated reporting, predictive analytics, and self-service dashboards
• Operate autonomously with high judgment on decisions impacting customer and advertiser experience
• Drive program adoption and measure business impact through clear ROI metrics

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level