Program Manager II - Customer Success Programs

Samsara

89d • $83,002 - $111,600

About The Position

Samsara’s Customer Success Programs team drives operational excellence and scalability across our global Sales organization. As a Program Manager II, you’ll play a critical supporting role in executing high-impact initiatives that improve sales productivity, streamline workflows, and drive adoption of strategic go-to-market changes. This role will work closely with to support programs that evolve and scale our Customer Success strategy, helping ensure Samsara’s post-sales teams are enabled to drive consistent, customer-centric outcomes. These initiatives often span process improvements, enablement rollouts, change management, and tooling enhancements. The ideal candidate is highly organized, detail-oriented, and proactive. You should be excited to build your program management skills while gaining exposure to a broad range of stakeholders across CS, Revenue Operations, Systems, and Enablement. This is a great opportunity to grow into a high-impact operator while learning how strategic transformation happens inside a high-growth GTM organization.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 3–5 years in project management, program management, sales operations, or business analysis (SaaS or GTM experience is a plus).
• Exposure to cross-functional program work and stakeholder communication.
• Comfortable working in a remote environment and able to collaborate effectively across time zones.
• Analytical skills with proficiency in Excel/Sheets and basic data tools (e.g. Looker, Tableau, or Salesforce reporting).
• Excellent attention to detail and follow-through.

Nice To Haves

• Familiarity with GTM systems (Salesforce, NetSuite, Gong, etc.).
• Experience supporting change management or enablement efforts.
• Certification or coursework in Agile, PMP, or similar methodologies.
• Experience using AI-powered tools to enhance productivity, streamline program tasks, or uncover insights.

Responsibilities

• Support Program Execution: Partner with Senior Program Managers to drive progress on key workstreams, track milestones, and surface risks.
• Analyze and Report Outcomes: Assist in defining KPIs, collecting data, and delivering insights through dashboards and program updates.
• Coordinate Cross-Functional Work: Help coordinate meetings, follow-ups, and communications across Sales, Revenue Operations, Systems, and Enablement teams.
• Document and Improve Processes: Maintain up-to-date documentation and identify opportunities to optimize repeatable workflows.
• Drive Adoption and Change: Support change management efforts, including building communication plans, FAQs, and enablement resources.
• Model Samsara’s Cultural Principles: Be customer-obsessed, inclusive, and relentlessly focused on long-term impact.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees