Program Manager I - Graduate Medical Education (GME)

Cleveland Clinic

7d•Hybrid

About The Position

The Cleveland Clinic’s Research and Innovation and Education Institute is a core component of the institution’s mission, focused on advancing medical knowledge and patient care through research, education, and translating scientific discoveries into practical applications. This institute includes various centers and programs such as the Lerner Research Institute, Cleveland Clinic Innovations, and the Education Institute, all working together to improve healthcare outcomes. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career. As Program Manager for the Graduate Medical Education (GME) department, you will oversee and maintain key initiatives that support the department’s mission, including educational programs in Head and Neck Education and oversight of Fellowship programs. In this role, you will develop systems and procedures that enhance patient care within the Cleveland Clinic, while gaining extensive hands-on experience and opportunities to advance your skills. This role offers the opportunity to make a meaningful impact by working directly with trainees and program directors, supporting the Cleveland Clinic’s mission to educate and develop the next generation of healthcare professionals through cornerstone educational efforts. A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. This is a hybrid role after the 90-day new-hire period, with the possibility to work from home 1–2 days per week.

Requirements

Bachelor's Degree in Business Administration, Healthcare Administration or related field and two years of experience in project management, data analysis and systems training OR Associate’s Degree and four years of experience OR Master’s Degree and one year of experience OR High School Diploma / GED and six years of experience
Knowledge of statistical and financial analysis, primary research and business plan development

Nice To Haves

Experience in healthcare setting
Accurate data management skills with program compliance
Prior Experience in Graduate Medical Education (GME) and Medical School Education (UME)
Experience using MedHub or Graduate Medical Education (GME) management systems
Residency/fellowship administrative program management experience
Prior knowledge of ACGME
Knowledge of Head and Neck programs

Responsibilities

Develop, implement, manage and maintain operational systems and activities.
Serve as a liaison with all levels of the organization, outside community, residents, directors, attendings and the Graduate Medical Education (GME) office.
Manage multiple priorities and projects with competing deadlines.
Allocate time to meet completion requirements.
Serve as a coach and mentor for other positions in the department.
Review and monitor adherence to Human Resources policies and corporate compliance procedures.
Maintain fellow education calendar, time and progression over fellowship timeframe.
Oversee documentation for rotations, evaluations and fellowship information.
Manage Medhub responsibilities.
Support five fellowship programs.