Program Manager I - Contact Center Support

Cleveland Clinic•Cleveland, OH

1d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As Program Manager, you will manage and maintain initiatives related to an assigned program. Your efforts will focus on developing systems and procedures to enhance patient care within the Cleveland Clinic. In this role, you will also have numerous opportunities to advance your skills through extensive hands-on experience, all while advancing the future of healthcare. A caregiver in this position works 8:00am to 5:00pm with on-call requirements.

Requirements

Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training OR High School Diploma/GED and six years of experience OR Associate’s Degree and four years of experience OR Master’s Degree and one year of experience
Knowledge of statistical and financial analysis, primary research and business plan development

Nice To Haves

Experience in a healthcare setting
Cisco, UCCE and/or Verint experience

Responsibilities

Develop, implement, manage, and maintain operational systems and activities.
Serve as a liaison with all levels of the organization and outside community.
Manage multiple priorities and projects with competing deadlines.
Allocate time to meet completion requirements.
Serve as a coach and mentor for other positions in the department.
Review and monitor adherence to Human Resources policies and corporate compliance procedures.